Recruitment Administrator

CO-OP; Scunthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cooperative retailer in Scunthorpe is seeking an individual to manage job vacancies and provide exceptional service to candidates and hiring managers. In this role, you will post vacancies, qualify candidates, manage communications, and ensure a smooth hiring process. Ideal candidates will have strong customer service skills and attention to detail. Attractive benefits include a competitive salary, annual bonuses, and discounts on Co-op products.

Benefits

30% off Co-op branded products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Access to a subsidised onsite gym

Coaching and training for career development

Wagestream – money management app

Grocery Aid – 24/7 support services

Qualifications

• Experience in a customer service role.
• Ability to manage your own workload.
• Keen eye for detail and high level of accuracy.

Responsibilities

• Post job vacancies on our careers portal and job boards.
• Manage a high number of vacancies and candidates.
• Qualify candidates on the phone for shortlisting.
• Create a shortlist for hiring managers to interview.
• Process offers through the system.
• Manage a central email inbox.
• Resolve queries from hiring managers and candidates.
• Act as a brand ambassador and provide great customer service.

Skills

Customer service experience

Excellent team working skills

Great communication skills

IT systems proficiency

Attention to detail

Workload management

Job description

CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'. In this role, you'll be responsible for managing a large volume of job vacancies, working towards various targets, and progressing candidates through the process. You'll review screening questions, qualify candidates via phone screening, and process job offers on our system. We'll also need you to help manage a central email inbox, answer queries from candidates and hiring managers both via email and phone. What you'll do

Key responsibilities & qualifications

• Post job vacancies on our careers portal and other popular online job boards
• Manage a high number of vacancies and candidates
• Qualify candidates on the phone before selecting them for shortlist
• Review and create a shortlist for hiring managers to interview
• Process offers through the system
• Manage a central email inbox
• Take phone calls from hiring managers and candidates and resolve queries
• Work towards key performance measures
• Act as a brand ambassador for the Co-op and give candidates and hiring managers great customer service
• Experience in a customer service role
• Excellent team working skills
• Great communication skills, particularly over the phone
• Experience of using IT systems, and the ability to pick up new ones quickly
• A keen eye for detail and a high level of accuracy
• The ability to manage your own workload

Benefits

• If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building a diverse environment: We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.