Recruiting & Training Volunteer

Hestia; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community mental health service provider in the UK is seeking a Community Engagement Coordinator to support individuals with moderate to severe mental health issues. This role involves working collaboratively as part of a multidisciplinary team to ensure high-quality support and care. Ideal candidates should have a solid foundation in mental health care and excellent communication skills, along with a commitment to person-centred practices.

Qualifications

• Solid foundation in mental health care backed by sufficient experience.
• Strong understanding of mental health issues and recovery principles.
• Proficient in IT and electronic case management.

Responsibilities

• Provide high-quality support as part of the Community Mental Health Team.
• Support service users with moderate to severe mental illness.
• Carry out duties in line with organizational policies.

Skills

Mental health care foundation

Communication and relationship-building

Collaborative working

Resilience and adaptability

Proficient in IT

Education

NVQ Level 4 in Care or equivalent

Job description

We keep our interview process simple, so you know exactly what to expect.

Right now, we are looking for a Community Engagement Coordinator to play a pivotal role in our Complex Needs Service in Barnet.

Interview process

• Shortlisting call: Our recruitment specialists will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face-to-face interview: An interview with the hiring manager. Our interviews are value and competency based.
• Other stages may be part of the plan for some roles.

Equality, Diversity and Inclusion

We hire great people from a wide variety of backgrounds because it strengthens us. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences that different people and communities bring to our organisation.

We are a disability confident employer dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria. We also provide reasonable adjustments during the selection and interview process, and throughout your employment.

We are committed to safeguarding and promoting the welfare of adults, children and young people who may be at risk. All staff and volunteers must undertake safeguarding training during employment.

Important information for candidates

If your application is successful, you will need to undergo pre‑employment checks before a formal offer of employment can be confirmed.

Requirements

• Solid foundation in mental health care, supported by an NVQ Level 4 in Care (or equivalent) or at least two years’ experience in the field.
• Strong understanding of mental health issues, recovery principles and co‑production, empowering individuals to take an active role in their care.
• Collaborative working with professionals, services and communities, applying knowledge of care planning, risk assessment, recovery tools and the Mental Health Act to provide safe and effective support.
• Excellent communication and relationship‑building skills; confident engaging with clients and colleagues; ability to facilitate groups encouraging peer connection and shared recovery.
• Thrives both independently and in a team, maintaining professionalism in fast‑paced settings.
• Proficient in IT and electronic case management, ensuring accurate, efficient record‑keeping.
• Resilience, adaptability and clear professional boundaries to handle complex situations effectively.
• Committed to person‑centred, trauma‑informed practice, providing compassionate and respectful support to every individual.

Responsibilities

• Provide high‑quality support as a non‑clinical member of the NHS multidisciplinary Community Mental Health Team (CMHT) to an allocated group of adult service users (18+).
• Support service users with moderate to severe mental illness within the community.
• Carry out duties in line with Hestia’s and North London Mental Health Partnership (NLMHP) policies and procedures.