Recovery Worker – Crisis Team

Jobtailor; Burnley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Jobtailor is seeking a dedicated support worker to assist individuals in managing and improving their physical and mental wellbeing. You will deliver life-skills interventions, support personal goals, and help residents live more meaningful lives through person‑centred planning.

The role requires flexible availability, excellent communication, and the ability to work independently as well as part of a team, ensuring safety, compliance, and high-quality service delivery.

Qualifications

• Ability to communicate effectively at all levels.
• Ability to respond compassionately to sensitive and complex issues.
• Able to motivate, support and advocate for people using services.
• Able to work effectively unsupervised and as part of a team.
• Able to keep good and accurate records.
• Ability to plan and prioritise workload.
• Good interpersonal and listening skills.
• Able to demonstrate a commitment to self‑development & training.
• Able to demonstrate personal & professional integrity.
• Ability to work under pressure.
• Good IT skills, including in Word, the use of databases and email.
• Able to work flexibly to meet the needs of the Service and people using services.
• Able to participate in a 24 hour/7 day week shift rota, undertake on‑call duties and stay away from home at night.

Responsibilities

• Assist people using our services to manage and improve their own physical and mental well‑being.
• Develop life‑skills and coping tools to better manage their own mental health, through group and 1:1 interventions.
• Live more fulfilling lives and develop new meanings and purposes.
• Take control over their life, through their own choices and decisions.
• Ensure the safe running of the service: assess resident wellbeing and welfare on an ongoing basis.
• Keep our service compliant with legal regulations.
• Provide a safe, respectful environment.
• Keywork: oversee your own caseload of sessions.
• Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels.
• Work with individuals to develop agreed, meaningful and achievable person‑centred plans with positive outcomes that meet the individual’s aspirations.
• Complete a range of activities during and around sessions.
• Ensure positive risk assessments are created and implemented in line with our policies and procedures.
• Signpost people we support to other services for additional support.
• Maintain the health and safety of the building: cleaning, risk management, recording and reporting.
• Support the team with daily planning.
• Manage your own workload: plan and carry out your core areas of responsibility.
• Complete accurate and timely computerised records via our database.
• Liaise with external agencies—such as community mental health teams, multi‑disciplinary teams and carers—to build relationships and project a positive image of the service.
• Effectively monitor and manage your own wellbeing through debriefing and discussions with your manager and colleagues.
• Keep up to date with organisational developments

Skills

Communication

Compassion

Advocacy

Teamwork

Record keeping

Time management

Interpersonal skills

Self-development

Integrity

Stress management

IT skills

Tools

Microsoft Word

Databases

Email

Job description

Responsibilities

• Assist people using our services to manage and improve their own physical and mental well‑being
• Develop life‑skills and coping tools to better manage their own mental health, through group and 1:1 interventions
• Live more fulfilling lives and develop new meanings and purposes
• Take control over their life, through their own choices and decisions
• Ensure the safe running of the service: assess resident wellbeing and welfare on an ongoing basis
• Keep our service compliant with legal regulations
• Provide a safe, respectful environment
• Keywork: oversee your own caseload of sessions
• Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels
• Work with individuals to develop agreed, meaningful and achievable person‑centred plans with positive outcomes that meet the individual’s aspirations
• Complete a range of activities during and around sessions
• Ensure positive risk assessments are created and implemented in line with our policies and procedures
• Signpost people we support to other services for additional support
• Maintain the health and safety of the building: cleaning, risk management, recording and reporting
• Support the team with daily planning
• Manage your own workload: plan and carry out your core areas of responsibility
• Complete accurate and timely computerised records via our database
• Liaise with external agencies—such as community mental health teams, multi‑disciplinary teams and carers—to build relationships and project a positive image of the service
• Effectively monitor and manage your own wellbeing through debriefing and discussions with your manager and colleagues
• Keep up to date with organisational developments

Requirements

• Ability to communicate effectively at all levels
• Ability to respond compassionately to sensitive and complex issues
• Able to motivate, support and advocate for people using services
• Able to work effectively unsupervised and as part of a team
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Good interpersonal and listening skills
• Able to demonstrate a commitment to self‑development & training
• Able to demonstrate personal & professional integrity
• Ability to work under pressure
• Good IT skills, including in Word, the use of databases and email
• Able to work flexibly to meet the needs of the Service and people using services
• Able to participate in a 24 hour/7 day week shift rota, undertake on‑call duties and stay away from home at night

Core Competencies

Demonstrates the ability to assist individuals in managing their physical and mental well‑being through personalized support and life‑skills development. Maintains compliance with legal regulations while ensuring a safe and respectful environment for service users.

Tools & Technologies

• Microsoft Word
• Email
• Databases