Recovery Worker

Securitas UK; Hanley; On-site; GBP 26,000 - 31,000; Full time

Job summary

WithYou is seeking a compassionate Recovery Worker for a full-time fixed-term role based in Stoke-on-Trent. You will be the first point of contact, take referrals, perform assessments, and cover staff absence while supporting clients on their recovery journey.

You will manage an active caseload, build strong relationships with clients and stakeholders, and work collaboratively to deliver high-quality care in a fast-paced environment.

Qualifications

• Demonstrable experience working in health, social care, criminal justice or related settings.
• Proven track record of delivering efficient and reliable customer service.
• Highly organized with excellent communication and time-management abilities.
• Able to collaborate effectively within a team to maintain a high-quality service.
• Passionate about helping others and engaging with clients and stakeholders.

Responsibilities

• Take referrals, conduct assessments, and cover staff absence.
• Answer telephone queries and provide information to service users.
• Manage an active caseload and ensure continuity of care across the team.
• Coordinate care and work with partners to deliver treatment plans.

Skills

Compassionate

Motivated

Excellent communication

Time management

Team player

Job description

Job Description

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Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You’ll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. As part of your role, you will be the first point of contact for the service, including taking referrals, doing assessments, covering staff absence and answering telephone queries.

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they’re always treated with respect and dignity.

This position is offered on a full time, fixed term basis, until 17 September 2027. Some Saturday working may be required to meet the needs of the service.

We’re looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

Join our team as Recovery Worker in Stoke on Trent.

Are you a compassionate and motivated individual who wants to change people’s lives? Our team in Stoke in Trent is looking for a Recovery Worker to join them on a fixed term basis until 17/09/2027 to provide high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we’d love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

As a Recovery Worker, we offer a starting salary of £26,250, rising each year in line with our pay progression salary bands, to £30,900 per year. For further details please reach out to a member of the recruitment team via [e-mail].

Closing date: 1st September 2026. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.