Recovery & Wellbeing Technician — Luxury Club Experience

Soho House Group; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

10% treatment commission

Staff discounts on food & drink

Health Cash Plan (dependents)

Dental Plan (dependents)

Birthday day off

Counselling sessions

Training and development

Job summary

Soho House Group is hiring a Health Club Treatment Technician to welcome members, deliver safe recovery sessions and guide use of recovery equipment in a high-profile environment. You will ensure cleanliness, assist with bookings, and maintain a welcoming, professional atmosphere for all guests.

Minimum 2+ years in a similar role and a Level 3 Beauty/Massage Therapist or Personal Trainer qualification are expected.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• L3 Beauty/ Massage Therapist or Personal Trainer Qualification required.
• Thrive in fast-paced, high-volume environments and maintain calm while solving problems under pressure.
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Ability to take direction, work in a team environment and autonomously.

Responsibilities

• Welcome every member by name and guest with open arms and in a hospitable manner.
• Ensure all treatment and recovery sessions are delivered safely, following procedures, time limits, contraindications and hygiene standards.
• Provide safe guidance on the use of recovery equipment (Hyperbaric chamber, Cryotherapy, PBM bed, Compression boots).
• Encourage a positive, inclusive workout atmosphere.
• Address member concerns or equipment issues promptly and escalate when necessary.
• Keep recovery areas clean, sanitised and fully operational; manage cleaning cycles and restocking.
• Assist with booking and scheduling recovery treatments and inform about services and contraindications.
• Uphold discretion and professionalism, especially with VIPs and PWKs.
• Assist with booking appointments, classes and information about facilities.

Education

L3 Beauty/ Massage Therapist or Personal Trainer Qualification

Job description

Soho House Group is hiring a Health Club Treatment Technician to welcome members, deliver safe recovery sessions and guide use of recovery equipment in a high-profile environment. You will ensure cleanliness, assist with bookings, and maintain a welcoming, professional atmosphere for all guests.

Minimum 2+ years in a similar role and a Level 3 Beauty/Massage Therapist or Personal Trainer qualification are expected.