Recovery Coordinator - Supported Living

Hire Ground; Greater London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Sleep‑in allowance £70

Enhanced holidays

Healthcare plan

Wellness program

Learning & development

Retail discounts

Additional leave

Events

Job summary

Hire Ground is seeking an experienced Recovery Coordinator / Support Worker for its Supported Living and Mental Health services in South East London. You will support residents with complex needs, manage a caseload, and promote independence and social inclusion.

The role offers a permanent, full‑time position with a 37.5 hour week and a rota including day, evening and occasional weekend shifts, plus sleep‑in allowances and a strong benefits package.

Qualifications

• 2+ years’ experience as a Support Worker in mental health or supported living.
• Experience of providing high dependency support.
• Experience of working with 10 to 15 clients/caseloads at a time.
• Excellent communication and interpersonal skills.
• Strong administration and organisational skills.
• Self‑motivated with initiative.
• Warm, friendly demeanour with a positive attitude.

Responsibilities

• Commit to a 24hr premises rota to ensure safety and security.
• Manage a caseload of clients with personalised needs and SMART goals.
• Review needs and risk assessments and support plans regularly.
• Assist tenants with welfare benefits and housing options.
• Handle tenant queries and maintain hospitality for visitors.
• Conduct health, safety, security and surveillance checks.
• Record and report incidents promptly and professionally.
• Ensure tenants attend and are accompanied to appointments and training.
• Support social inclusion and participation in education and employment.

Skills

Support Worker

Mental Health

Communication Skills

Administration

Time Management

Caseload Management

Education

Health and Social Care Degree

Job description

Recovery Coordinator / Support Worker - Supported Living / Mental Health - £26.9k + allowances + excellent benefits - SE London / Catford / Sydenham

This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion.

The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible.

SALARY ETC:

• £26.9k, reviewed to £28.8k after probation period.
• Sleep-in allowance when on sleep in shift, of £70
• Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc.
• Permanent, full‑time role, 37.5 hours/week
• Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts)
• South East London / Catford / Sydenham

REQUIREMENTS:

• At least 2 years' experience as a Support Worker within mental health services/supported living services.
• Experience of providing high dependency support.
• Experience of working with 10 to 15 clients/caseloads at a time.
• Must be living in UK, with full rights to work in the UK (No Sponsorship available).
• Undergraduate degree or vocational qualification in health and social care.
• Good knowledge of mental health-related illnesses & awareness/experience of supported living.
• To be aware of the needs of service users of a supported living environment.
• Great administration and organisation skills.
• Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels.
• Self‑motivated and able to use own initiative to find solutions.
• Warm and friendly demeanour with a positive and open‑minded attitude.

DUTIES TO INCLUDE:

• Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises.
• To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision.
• Review needs assessments, risk assessments and support plans regularly.
• Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options.
• Manage daily interactions and tenant queries in a way which provides reassurance and understanding.
• Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality.
• Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing.
• To handle incidents in a calm and professional manner and to fully record and report all occurrences.
• Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies.
• Supporting tenants with social inclusion, and empowering them to be involved in education and employment.
• To support in clearing and re‑furnishing vacancy rooms in preparation for re‑letting. To support clients to clean and tidy their rooms where this is an identified area of support