Recovery Coordinator

recoveryfocus; Wallsend; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× annual salary)

Birthday leave

Cycle to Work scheme

Job summary

Waythrough is seeking a dedicated Recovery Coordinator to deliver person-centred recovery planning and comprehensive case management across all stages of the recovery journey in North Tyneside. You will work as part of a multidisciplinary team to support individuals affected by substance misuse, mental health challenges, or housing issues, helping them regain independence and wellbeing.

In this role you will engage service users from initial assessment through to sustained recovery, conduct risk

Qualifications

• Experience delivering recovery-focused support and personalised plans.
• Ability to manage risk and safeguarding across caseloads.
• Strong communication and partnership working skills.

Responsibilities

• Manage and coordinate a caseload of service users, developing recovery plans.
• Carry out triage, screening and comprehensive assessments.
• Deliver one-to-one and group psychosocial interventions.
• Complete risk assessments and safeguarding plans.
• Support service users to access treatment, housing and community resources.
• Maintain accurate records using online case management systems.
• Contribute to team culture and Waythrough values.

Skills

Caseload management

Triage and assessments

Risk assessment

Communication

Partnership working

IT skills (MS Office)

Education

NVQ Level 3 in Health & Social Care

Tools

Microsoft Office

Job description

Recovery Coordinator - North Tyneside Recovery Partnership

Location: Station Road, North Tyneside, NE28 8JR
Salary: £25,877.80 - £34,240 per annum
Contract: Permanent
Hours: 37 hours per week, Monday to Friday, 9am-5pm (with one flexible early finish per week and occasional Wednesday evening work depending on service needs)

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

We are seeking a dedicated and compassionate individual to join our team, working collaboratively to support individuals affected by drug and alcohol misuse. In this role, you will deliver person-centred recovery planning and case management across all stages of the recovery journey.

You will engage with service users from initial assessment and early engagement through to sustained recovery, ensuring holistic, tailored support that promotes long‑term positive outcomes. Working as part of a multidisciplinary team, you will build strong, trusting relationships, empower individuals to set and achieve their goals, and support them in overcoming barriers to recovery.

This is a rewarding opportunity to make a meaningful difference by helping individuals regain independence, improve wellbeing, and achieve lasting recovery within a supportive and collaborative environment.

Key Responsibilities

• Manage and coordinate a caseload of service users, developing and reviewing recovery plans and interventions
• Carry out triage, screening and comprehensive assessments
• Deliver one-to-one and group psychosocial interventions
• Complete risk assessments, safeguarding plans and case management documentation
• Support service users to access treatment, recovery and community resources
• Deliver harm reduction interventions and promote recovery‑focused outcomes
• Maintain accurate and up‑to‑date records using online case management systems
• Support prison in‑reach and positive community reintegration where required
• Contribute to a positive team culture and uphold Waythrough's values of kindness, courage and respect

About You

We welcome applications from candidates with experience in substance misuse, criminal justice, mental health, social care or related sectors. Transferable skills and a willingness to learn are highly valued.

You will ideally have:

• NVQ Level 3 in Health & Social Care (or equivalent) or willingness to work towards this
• Experience delivering one-to-one or group interventions
• An understanding of recovery-focused and harm reduction approaches
• Strong communication and partnership working skills
• Experience managing risk, safeguarding and complex caseloads
• Good IT skills including Microsoft Office
• A driving licence and access to a vehicle is desirable

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date

2026-11-16