recovery coordinator

Avon And Wiltshire Mental Health Partnership Nhs Trust; Bath; On-site; GBP 30,000 - 42,000; Full time

Job summary

A mental health care provider located in Bath is seeking a Recovery Coordinator to join their team. The successful candidate will work within a multidisciplinary team, providing assessment and home treatment to individuals in mental health crisis. This role requires a NVQ Level 3 in Mental Health or equivalent and a full UK driving licence. Flexible shift patterns including evenings and weekends are expected. The organization values diversity and encourages applicants from various backgrounds.

Benefits

Diversity in hiring

Supportive working environment

Growth and learning opportunities

Qualifications

• Experience working with people in mental health crisis.
• Full UK driving licence and access to a suitably insured vehicle.
• Good organisational and time-management skills.

Responsibilities

• Organise and participate in the ongoing assessment and planning of care.
• Develop and review appropriate care plans.
• Facilitate therapeutic activities to improve coping skills.

Skills

Empathy

Communication

Organizational skills

Ability to work under pressure

Interpersonal skills

Education

NVQ Level 3 in Mental Health or equivalent qualification

Job description

Are you interested in working with people in mental health crisis? We are a crisis home treatment team looking for a new Recovery Coordinator to join our team in Bath.

Our access teams (and all the BANES teams) are very compassionate, and there will be many staff across the teams who would support you along your journey in your new role. As we work towards a home treatment model, you will be part of a multidisciplinary team including newly introduced roles such as clinical associate psychologists. This range of scope allows for great interprofessional learning and training.

We are looking to recruit a suitably experienced/qualified recovery coordinator to join the BANES Intensive Team, which is part of the BANES Access services. The Intensive Team provides assessment and home treatment to individuals and their carers as an alternative to hospital admission, relapse prevention, short‑term therapy work and helps provide facilitated discharge from hospital. Due to the limited public transport availability in the area you are required to have a full UK driving licence and access to a suitably insured vehicle to conduct patient visits for this role. The service runs 08:00‑22:00, 7 days a week. This role includes a pattern of shift working, which does include some 9‑5 shifts, evenings, weekend and bank holiday working.

Responsibilities

• Organise and participate in the ongoing assessment, planning, delivery and review of care for an allocated caseload of service users.
• Organise and participate in defined assessment methods/activities.
• Arrange PWP meetings in line with trust policy.
• Develop and review appropriate care plans, identifying and organising other resources as appropriate.
• Provide defined interventions/activities as part of the care plan.
• Complete relevant paper and electronic documentation in line with the care coordinator role.
• Plan and undertake defined interventions and treatments to enable individuals to develop daily living skills, confidence and independence in line with agreed personal recovery plans.
• Use the recovery Star as a framework for planning care.
• Prepare and deliver defined self‑help groups.
• Facilitate therapeutic activities to improve coping skills (e.g., anger, anxiety, stress management, assertiveness, relaxation).
• Facilitate therapeutic activities to improve physical health (exercise programmes, diet, nutritional planning).
• Assist individuals to access information on appropriate and safe housing, move into new accommodation or respite care, complete forms or letters (e.g., housing benefits), contact employment advisors or education facilities.
• Provide emotional support, motivation and encouragement to individuals.
• Offer information and advice to maintain good physical health, including diet and exercise.
• Explain rights under the mental health act.
• Build hope‑inspiring relationships acknowledging each person’s personal journey, focusing on strengths and aspirations, and supporting meaningful personal recovery plans.
• Communicate effectively with a wide range of people to build and sustain positive relationships with individuals, carers, team members and agencies, accessing translation and interpreting services if required.
• Promote continuity of care by maintaining regular contact with service users during episodes of inpatient treatment, working closely with other teams to facilitate early discharge.
• Collaborate with service users and their carers to understand and manage mental health needs in line with their personal recovery plan and relapse prevention strategies.
• Conduct specific activities and interventions in support of carers, including engagement, involvement, assessment and provision of support or services.
• Develop and participate in risk assessments, crisis management plans, rapid access plans within the appropriate framework, and report trigger points appropriately to a registered practitioner.
• Respond to the needs of individuals with sensitivity to age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
• Promote the rights of individuals, recognising differences, reporting discriminatory behaviour and taking appropriate action.
• Collaborate and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health, promoting and using affirming approaches that build on strengths and identify positive past experiences.
• Promote independence and increase confidence by providing self‑help materials, information about available resources, group work and educational workshops.
• Maintain own caseload effectively, prioritise time and complete all documentation within agreed timeframes.
• Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.
• Develop own knowledge and practice through supervision and available learning opportunities.
• Promote, monitor and maintain health, safety and security in all workplaces.
• Maintain accurate, confidential records, write reports and letters, utilising electronic record and other systems.
• Record and report all activities relating to information reporting and performance requirements within agreed timeframes.
• Participate in local arrangements to ensure consistent care across the local geography.

Qualifications

• Successfully undertaken NVQ Level 3 in Mental Health or equivalent qualification.
• Experience working with people and families in distress due to mental health crisis and ability to work under pressure.
• Enthusiastic, empathetic, compassionate.
• Full UK driving licence with access to a suitably insured vehicle.
• Willingness to work a shift pattern including evenings, weekends and bank holidays.
• Good organisational and time‑management skills to maintain own caseload.
• Valid understanding of legal and safeguarding frameworks.
• Knowledge of recovery‑focused approaches, such as the Recovery Star framework.
• Strong communication and interpersonal skills, with the ability to work within a multidisciplinary team.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community‑based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person‑centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. AWP is committed to support and create a positive research and evidence‑based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

We actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

We are a Disability Confident Employer, offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).