Recovery Claims Handler

Guidant Global; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management provider is seeking Recovery Claims Handlers to ensure exceptional customer service in managing non-fault claims. The role includes overseeing claims, maintaining communication with repairers and insurers, and validating insurance covers. This position offers fully remote or hybrid opportunities in specified locations. Experience in customer service is essential, and claims experience is advantageous.

Qualifications

• Previous call handling or customer service experience essential.
• Strong attention to detail required.
• Ability to work independently.

Responsibilities

• Inform customers about their vehicle damage claim progress.
• Manage hire durations and maintain records.
• Communicate with repairers and insurers regarding claims.
• Maintain documentation for claim cost recovery.
• Validate insurance cover and identify fraudulent claims.
• Ensure excellent service standards.
• Contribute to team improvements and projects.

Skills

Customer service experience

Attention to detail

Initiative

Insurance claims experience

Car hire experience

Job description

Job Title: Recovery Claims Handler

Pay Rate: £13.00 per hour

Contract duration: 3 Months (Strong possibility of extension)

Location: Fully remote, with hybrid options in Newcastle or Royal Tunbridge Wells

If you are passionate about providing exceptional customer service, this is the role for you! We're looking for 6 Recovery Claims Handlers to start ASAP with our nationwide client, with hybrid or fully remote work options.

Job Description

As a Recovery Claims Handler, you will provide customers with an exceptional claims experience by ensuring their claims are assessed promptly and managed efficiently throughout their journey. You will be responsible for overseeing a portfolio of active non-fault claims, ensuring that hire durations are justified, customer expectations are managed, and recoveries are completed successfully. The role involves liaising with repairers, underwriting insurers, and third-party insurers to recover all claim-related costs.

Key Responsibilities

1. Keep customers informed on the progress of their vehicle damage claim and hire car.
2. Manage and justify hire durations while maintaining accurate and detailed records.
3. Communicate effectively with repairers and insurers regarding vehicle repairs and hire car arrangements.
4. Maintain accurate documentation to support the recovery of all associated claim costs.
5. Validate relevant insurance cover and identify potential fraudulent claims for investigation.
6. Ensure customers receive exceptional service in line with professional and industry standards.
7. Contribute to cost, service, and process improvement initiatives within the team and participate in departmental projects.

Skills Required

1. Previous call handling or customer service experience essential.
2. Strong attention to detail.
3. Works well on own initiative.
4. Experience in insurance, claims, or car hire would be a strong advantage but are not essential.