Records Access and Disclosure Officer

NHS; Taunton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare provider is seeking a Records Access and Disclosure Officer to join their Information Governance team in Taunton, UK. The role involves processing data access requests, retrieving patient records while ensuring compliance with various laws, and maintaining accurate documentation. The ideal candidate will possess strong literacy, numeracy, and administrative skills, along with a good attention to detail. Offering a competitive salary and diverse benefits, this position is perfect for detail-oriented individuals looking to make an impact in healthcare.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development focus

Blue Light Card discounts

Qualifications

• Good standard of literacy and numeracy.
• Accurate attention to detail and strong data inputting skills.
• Proven administrative experience and customer service skills.

Responsibilities

• Process Data Access and Freedom of Information requests accurately.
• Retrieve and collate patient records from multiple sources.
• Ensure confidentiality and compliance with legislation.

Skills

Good standard of literacy

Good standard of numeracy

Attention to detail

Administrative experience

Microsoft Office applications

Customer service experience

Education

Typing or Word processing qualification

Information Governance or Data Protection Qualification

Job description

Job summary

Are you highly organised, detail-oriented, and passionate about data protection and confidentiality? Somerset NHS Foundation Trust is looking for a Records Access and Disclosure Officer to join our Information Governance team. This is a vital role ensuring compliance with the Data Protection Act 2018, GDPR, Access to Health Records Act 1990, and the Freedom of Information Act 2000.

Primary responsibilities

• Processing Data Access and Freedom of Information requests accurately and within statutory timescales.
• Retrieving and collating patient records from multiple sources.
• Screening records to ensure confidentiality and compliance with legislation.
• Communicating sensitively with patients, relatives, and professionals.
• Maintaining accurate records on our RADAR system and producing correspondence.

About us

At Somerset NHS Foundation Trust, we are committed to supporting our employees with a range of benefits designed to enhance your professional and personal life.

Benefits

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you will gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it is a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Details

Date posted: 22 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year

Contract: Permanent

Working pattern: Full-time

Reference number: 184-OL-PU-3863

Job location: Priorswood Medical Records/Information Governance, Unit J, Crown Close, Taunton, Somerset, TA2 8RX

Qualifications and experience

Essential

• Good standard of literacy
• Good standard of numeracy
• Accurate attention to detail and data inputting skills
• Proven administrative experience
• Use of Microsoft office applications
• Experience of working with the general public both face to face and over the phone

Desirable

• Typing or Word processing qualification
• Information Governance or Data Protection Qualification
• Experience in dealing with data access requests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer information

Employer name: Somerset NHS Foundation Trust

Address: Priorswood Medical Records/Information Governance, Unit J, Crown Close, Taunton, Somerset, TA2 8RX

Website: https://www.somersetft.nhs.uk/