RECONNECT Peer Support Worker in Norwich)

Ad Warrior Ltd; Norwich; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A charitable organization is seeking a RECONNECT Peer Support Worker to support individuals transitioning from prison to community. This full-time role involves personalized guidance for health and reintegration, utilizing lived experience to make a positive impact. Competitive salary and benefits offered, including 25 days of annual leave and flexible working arrangements.

Benefits

Flexible working

Training and development opportunities

Wellbeing Days

Contributory Pension Scheme

Death in Service Payment

Qualifications

• Experience of physical or mental ill health, substance use, or the criminal justice system.
• Ability to support others in a compassionate, non-judgmental manner.
• Commitment to delivering holistic support.

Responsibilities

• Process referrals and complete needs assessments.
• Provide ongoing support for health and reintegration.
• Manage caseload and build relationships with individuals.
• Collaborate with agencies for effective referrals.

Skills

Compassionate approach

Strong communication skills

Ability to manage a caseload

Positive use of lived experience

Job description

RECONNECT Peer Support Worker - Norfolk

Location: Norfolk

Salary: £24,484 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 10 th December 2025

Do you have lived experience of physical or mental ill health, substance use, or the criminal justice system? Are you ready to use that experience to support others as they prepare to return to the community? If so, this could be the perfect opportunity for you.

As part of our NHS-commissioned RECONNECT service, Forward Trust proudly recruits people with lived experience. Your insight, empathy and understanding are key to helping individuals reintegrate safely, confidently and with the right support in place.

About the Role

As a RECONNECT Peer Support Worker, you'll provide personalised, inclusive support to individuals across HMP Norwich, HMP Wayland, HMP Bure, and the wider Norfolk community, with some remote working. From identifying health and wellbeing needs 12 weeks pre-release to offering ongoing support up to six months post-release, you'll be a vital link between prison and community services.

Key Responsibilities

• Process referrals, complete needs assessments and co-create tailored care plans
• Provide ongoing pre- and post-release support (up to 6 months) around health, wellbeing and reintegration
• Manage a diverse caseload and help individuals connect with community healthcare and support services
• Assist with the recruitment and training of prison peer supporters
• Build and maintain strong partnerships with external agencies and stakeholders
• Keep clear, accurate case notes, assessments, care plans and risk documentation
• Support effective referral pathways across prison, healthcare and community services
• Contribute to team discussions, best-practice sharing and risk management
• Make referrals to the Meet & Greet service and support Meet at the Gate releases
• Ensure service users are fully linked with local services ahead of release

What You'll Bring

• Your lived experience and the ability to use it positively to support others
• A compassionate, non-judgemental approach and strong communication skills
• The ability to manage a caseload and build effective relationships
• A commitment to delivering safe, holistic and inclusive support

If you're motivated, supportive and passionate about making a real difference, we'd love to welcome you to Forward Trust as part of the RECONNECT team.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with 'Lived Experience' of addiction, offending, or homelessness.

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

Employee Screening and Eligibility to Work

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the 'Eligibility to Work in the UK' requirements.

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please proceed through the following link to be redirected to their website to complete your application.

https://careers.forwardtrust.org.uk/vacancies/456/reconnect-peer-support-worker-norfolk.html