Receptionist, Women's Health Unit

NHS; Redditch; On-site; GBP 22,000 - 26,000; Part time

Job summary

A local healthcare provider is seeking a part-time Receptionist for the Women's Health Unit, based at The Alexandra Hospital in Redditch. The ideal candidate will be friendly, efficient, and able to perform administrative tasks to support the gynaecology team. Strong communication skills and a background in customer care are essential for this position. The role involves managing patient records and first-point interactions, contributing to a rewarding environment focused on women's health.

Qualifications

• Previous administrative experience, preferably within a hospital.
• Knowledge of office procedures.
• Willing to undertake personal development.

Responsibilities

• Provide a welcoming reception service and handle enquiries.
• Assist patients and visitors in resolving queries.
• Ensure availability of accurate patient records.

Skills

Excellent communication skills

Good time management

Customer care skills

Ability to work under pressure

Attention to detail

Education

GCSE Grade C, including English and Maths or equivalent

NVQ3 or equivalent qualification in relevant subject

Tools

MS Office

Outlook

Job description

Go back Worcestershire Acute Hospitals NHS Trust

Receptionist, Women's Health Unit

The closing date is 16 November 2025

This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organization in Herefordshire and Worcestershire you currently work for?

We are looking for a part-time enthusiastic, friendly and efficient Receptionist to join our team on the Women's Health Unit at The Alexandra Hospital, Redditch. This is a 17‑hour post worked as standard across shifts on Monday–Friday but with occasional Saturdays.

We provide a high quality ambulatory gynaecology service for women across Worcestershire to include diagnostics and treatments using outpatient hysteroscopy, cystoscopy, colposcopy, minor procedures and diagnostic ultrasound scanning. This is an interesting and varied speciality, which can be emotionally demanding but is hugely rewarding for a person that is passionate about Women’s Health. We have a cheerful and skilled nursing team on the unit and work closely with the medics to provide our services.

We are keen to find someone who is personable, kind and able to put people at ease when they attend the unit. You will need excellent communication skills to engage with patients, their loved ones and colleagues. You will need the ability to work as part of the team and under pressure to flexibly support the Gynaecology team. You will need previous administrative experience, preferably within a hospital, good organisational and IT skills, ability to prioritise and initiative to work unsupervised when necessary.

Main duties of the job

To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service.

To assist patients and visitors in resolving any queries.

To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance.

To provide administrative and clerical support to the clinical and nursing staff within gynaecology services.

To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest.

Ensuring people feel cared for.

Showing respect to everyone.

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex‑positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job responsibilities

Job Purpose

To provide administrative and clerical support to the clinical and nursing staff within gynaecology services.

To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance.

Key Duties

To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries.

To keep staff informed of patients attending and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone.

To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed.

To assist in admitting and discharging patients using manual and computerised systems.

To prepare documentation for planned clinics.

To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.

To arrange transport between departments and to destinations outside the hospital, as required.

To assist with housekeeping duties within ward/department.

To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.

To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.

Arrange follow up appointments for patients prior to discharge.

Ensure that patient case notes are available, creating temporary notes whilst original notes are located.

Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients.

Facilitate the prompt collection of data by liaison with the clinical coding department.

Assisting junior doctors with administrative tasks such as form completion and audits.

Provide general clerical support such as photocopying, typing, opening and sending post.

Stock and equipment ordering and monitoring, stationery orders, personnel administration, arranging repairs.

To assist in the booking of Bank and Agency staff under the supervision of the Ward Manager / Bleep holder.

General Duties:

To ensure the confidentiality of all patient information and Trust business.

To comply with all Trust Policies and Procedures.

In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work.

The postholder must co‑operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.

To report any accidents, untoward incidents and complaints in accordance with risk management and Trust policy.

To create and maintain positive working relationships with colleagues and other staff within the workplace.

To act always in a manner which will promote a professional and good image of the ward/department.

To respond appropriately to clinical emergencies as directed by the nurse in charge.

To contribute to / to participate in any initiatives to improve the quality of service to patients.

Person Specification

Other requirement

• This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organization in Herefordshire and Worcestershire you currently work for?

Personal Qualities

• Good time management.
• Able to apply a practical problem solving approach in everyday situations.
• Demonstrates confidential and effective written and verbal communication skills.
• Ability to empathise, be supportive and sensitive to the needs of others.
• Demonstrates an awareness of diversity in the workplace.
• Demonstrates an enthusiastic and flexible approach.
• Demonstrates excellent customer care and telephone skills.
• Ability to apply attention to detail.
• Self‑motivated.
• Able to work flexible days/hours.

Experience

• Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties.
• Previous NHS experience in a similar role.

Knowledge and skills

• Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases.
• Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload.
• Able to use own initiative.
• Previous experience in the use of Trust IT systems.

Other Job Requirements

• Ability to move equipment within health and safety guidelines.
• Demonstrates an awareness of health and safety issues for clinic environment and personal safety.

Qualifications

• Educated to GCSE Grade C, including English and Maths or equivalent.
• Knowledge of administration and/or office procedures.
• Willing to undertake personal development.
• NVQ3 or equivalent qualification in relevant subject.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure & Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust