Receptionist/Ward Clerk

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider seeks a Receptionist/Ward Clerk to join their team at Torbay Hospital. The role supports the chemotherapy day unit and Turner ward, providing essential administrative services. Candidates should have GCSEs in Maths and English, strong IT skills, and experience in a customer-focused environment. Work hours are 30 per week on a rotating schedule that includes weekends. Join a friendly team dedicated to high-quality patient care.

Qualifications

• Good standard of General Education to include GCSE in Maths and English or equivalent.
• IT Skills are necessary.
• Proven experience of providing a Customer Focused Service.

Responsibilities

• Provide administrative support including clinic preparation, appointments, and ward clerk duties.
• Cover both Ricky Grant Day Unit and Turner Ward.
• Contribute to high-quality service given to Cancer patients.

Skills

Customer Care

Attention to Detail

Keyboard Skills

Ability to Multi-task

Education

GCSE in Maths and English or equivalent

Tools

Hospital IT systems

Job description

Go back Torbay and South Devon NHS Foundation Trust

Receptionist/Ward Clerk

The closing date is 14 November 2025

An exciting opportunityhas arisen for a Receptionist/Ward Clerk to join our administrative team supporting the chemotherapy day unit and Turner ward at Torbay Hospital.

Working with colleagues in a friendly and supportive team where everyone has the opportunity to be the best they can be and contribute to high-quality service given to Cancer patients attending the Ricky Grant Day Unit and Turner Ward.

Working hours are 30 hrs per week, worked within an eight week rota to include some weekends and bank holidays.

The working day is from 08.00 to 18.00hrs.

For further information, please contact Alison King Practice Manager on 01803 655017.

Main duties of the job

• The team provide all administrative support including clinic preparation of hospital notes, appointments, reception, ward clerk duties and telephone calls on a rotational basis, covering both Ricky Grant Day Unit and Turner Ward.
• The successful applicant will be educated to GCSE level with a IT experience and will have proven experience of working in an administrative role.
• Attention to detail is a vital for this role together with accurate keyboard skills, good customer care skills and a pleasant manner to patients and staff. Knowledge of hospital systems would be of benefit.

About us

Why Work With Us

We are committed to providing a positive and professional service which we achieve by dedication and motivation. We value honesty and respect, as everyone counts.

This role seeks to support the delivery of an effective, patient orientated, and values led service to Torbay and South Devon NHS Foundation Trust. This includes the provision of high-quality administration and reception services to support the efficient and effective running of the Ricky Grant Day Unit and Turner Ward.

Job responsibilities

Full vacancy details can be found on the attached Job Description / Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications and Knowledge

• Good standard of General Education to include GCSE in Maths and English or equivalent
• IT Skills
• Ability to Multi-task and Prioritise workload
• Proven experience of providing a Customer Focused Service
• Knowledge of Hospital IT systems
• Previous experience of Team working
• Healthcare setting experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust