Receptionist - Urgent Treatment Centre (Weekday)

NHS; Camberley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare provider in Camberley is seeking a Receptionist to join their team at Frimley Park Hospital. The ideal candidate will be friendly, organized, and able to handle a variety of administrative tasks while maintaining professionalism. This role offers a flexible weekly schedule with shifts on Thursdays and Fridays. Experience in a similar environment is beneficial but not required.

Qualifications

• Good standard of education required.
• Previous experience in a reception area with public interaction is advantageous.
• Exceptional organisational skills are necessary.

Responsibilities

• Greet patients professionally and courteously.
• Manage appointment bookings with accuracy.
• Work as part of a multidisciplinary team.
• Communicate with GPs and clinicians effectively.

Skills

Clear communicator with excellent oral and writing skills

Good attention to detail

Excellent time-keeping and reliability

Tactful and diplomatic

Ability to prioritise workload

Good IT skills

Team Player

Education

5 GCSEs including at Grade 4 or above

Tools

Office software

Job description

If you are a friendly, positive, and well organised person that is interested in developing their admin and interpersonal skills, then this fantastic opportunity could be for you!

We are looking to recruit highly motivated and enthusiastic individuals to join our small reception team at Frimley Park Hospital for contracted shift(s).

Available shift times are Thursday and Fridays 09:45 - 14:00.

We ask that anyone interested in applying for this position be someone who has good flexibility to work across the week, being able to cover leave and sickness that are ad hoc in nature.

This role is varied and provides crucial support for the smooth running of the UTC. The post holder will display a professional and courteous approach with a can‑do attitude. They will be an effective communicator when dealing with patients and health care professionals, demonstrating the ability to deal with people sensitively and confidentially.

The successful applicant will be required to demonstrate the NHUC Values, have good organisational skills, and be competent in using IT tools and systems. They must be able to manage changing demands and priorities and work effectively as both part of a team and independently. Experience of working in a similar environment would be beneficial but not essential.

Interviews will be held on the 25th November 2025 at our Head Office location in Farnborough.

We may close this advert early should we recieve a high number of applications.

Main duties of the job

• Greet patients at the UTC in a professional and courteous manner, maintaining excellent customer care skills.
• Ensure the appointment book on both EPIC and Adastra accurately reflects the waiting times and volumes within the department.
• Adhere to procedures for opening up and closing down the UTC. Ensure Frimley UTC rooms are accessible and resourced appropriately every morning, e.g. ensuring FP10s are stocked within printers, rooms are unlocked and appropriate for consultations to start.
• Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely.
• T wear uniform clothing provided, which should be kept clean and tidy.
• Work as part of a multidisciplinary team (MDT), supporting clinical and operational staff with various administrative tasks.
• Direct communication with GPs and clinicians, and collaboration with the A&E team to perform daily duties and ensure a seamless patient journey. Oversee 111 patients and walk‑in patients in the UTC.
• Inform clinicians of any deteriorating patients in the waiting room.
• Maintain a professional appearance and flexible approach to support the service and respond to change.

About us

NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.

SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. We also provide Urgent Treatment Centres at the front doors of both Basingstoke and Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.

TalkPlus provides NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.

NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.

Qualifications

• Good standard of education
• (Minimum 5 GCSEs including at Grade 4 or above) or significant equivalent previous proven experience

Experience

• Ability to use initiative and know when it is appropriate to seek advice
• Administration / clerical experience
• Exceptional organisational skills
• Previous experience working in the NHS
• Experience of working in a reception area / dealing with the public in a similar role

Skills

• Clear communicator with excellent oral and writing skills
• Good attention to detail to ensure accuracy
• Excellent time-keeping and reliability
• Tactful and diplomatic with an ability to maintain confidentiality and trust
• Ability to prioritise workload and remain calm under pressure
• Conscientious and hard working
• Willing and able to take personal responsibility
• Good IT skills, proficient in the use of Office software
• Maintain a professional appearance
• Flexible in approach to the needs of the service and responsive to change.
• Team Player

Equality and Diversity

• Understanding of and commitment to equality of opportunity and good working relationships
• Supports and promotes equality and diversity

Autonomy

• Self‑motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.75 an hour + 25% unsocial after 6.30pm on Wkdays, Wkends & Bank holidays