Receptionist | University Hospitals of Derby and Burton NHS Foundation Trust

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Burton upon Trent is looking for a Receptionist to join their Head and Neck Unit. The position involves front-line patient interaction, maintaining accurate records, and handling various queries. Ideal candidates will be motivated and skilled in communication and administration. Opportunities for professional development and staff benefits are offered.

Benefits

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Qualifications

• Motivated and able to work in a busy environment.
• Experience interacting with both patients and staff.

Responsibilities

• Work front line in a busy environment interacting with patients and staff.
• Record correct information using various IT systems.
• Deal with various queries from patients.

Skills

Good communication skills

Interpersonal skills

Administration skills

Ability to stay calm in challenging situations

Job description

Overview

An exciting opportunity has arisen within the Head and Neck Unit, Surgical Division based at Burton Hospitals NHS Foundation Trust.

If you are looking for an interesting and varied position and would like to work as part of a friendly and busy team this could be the position you are looking for.

We are recruiting a Receptionist to join the team within the Head and Neck Unit. You will help to improve the patients experience and quality of care whilst within the department.

The Head and Neck Unit is committed to developing and enhancing skills that you currently possess and will offer you the opportunity to gain further skills via a range of training courses designed to suit your own needs.

Closing date of applications: 23rd October 2025. Interview date: 06th November 2025.

Key Responsibilities

• You will be working front line in a challenging environment and should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any situation.
• You will be responsible for ensuring that the correct information is recorded using a variety of IT systems, whilst dealing with a variety of queries.
• You must be motivated, have good communication, inter-personal and administration skills.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

In return we will offer

• Development opportunities, both professional and leadership development.
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&E across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers.

This advert closes on Thursday 23 Oct 2025.