Receptionist | University Hospitals Dorset NHS Foundation Trust

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare provider in Bournemouth is looking for a Receptionist to join their Cardiology department. The role requires excellent communication skills and flexibility in working hours to provide efficient admissions support. Responsibilities include greeting patients, managing bookings, and maintaining patient records using various hospital systems. The ideal candidate should have strong clerical and keyboard skills, with the ability to work in a team-oriented environment. This position offers a vital role in ensuring high standards of patient service.

Qualifications

• Ability to provide an efficient admissions service.
• Excellent communication with patients and colleagues.
• Experience with hospital computer systems.

Responsibilities

• Provide admissions service to patients and handle enquiries.
• Perform general reception duties and assist with cardiac bookings.
• Ensure all patients are treated with dignity and respect.

Skills

Good communication skills

Clerical skills

Keyboard skills

Teamwork

Flexibility

Tools

TOMCAT

Microsoft Word

Outlook

Excel

EPR

Job description

Overview

We are looking for a receptionist to join us in Cardiology. Our reception team are often the first staff members the patient meets upon arriving in the department. A warm and friendly approach with good communication skills is a key requirement to support patients arriving for admissions and clinic appointments. If this sounds like you and you have good clerical and keyboard skills, we invite you to join our friendly reception and clerical team.

The administration and reception team provide vital support to our patients and clinical staff by completing clerical tasks and using hospital systems to update patient records. Working in a team environment, you will need flexibility in your working pattern to cover a range of daytime shifts.

**UHD** is investing, developing and transforming Trust services in line with the New Hospital Programme. Some services may move site this year or next, either temporarily or permanently. Recruiting Managers can answer any service‑specific questions at interview. Cardiology services are across Bournemouth and Poole sites. This role is predominantly based at Bournemouth but may require covering the Poole site for sickness or vacancies. If a role moves, excess mileage will not be reimbursed. Travel from home to the new site will be classed as a normal commute. All other changes will be managed under Trust or national terms and conditions.

**UHD** has active staff network groups including Women’s, BAME, Pride, EU, Pro Ability and Armed Forces. We are proud to be part of the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We understand some candidates may use AI tools to prepare applications. While not discouraged, we ask that applications remain an honest reflection of your own skills and experience. Integrity is an important part of our recruitment process.

Key Responsibilities

• Provide an efficient and effective admissions service to all patients attending the department and adhere to all policies and procedures applicable to the service.
• Deliver excellent communication skills to deal with patients and colleagues confidentially and sensitively.
• Perform general reception duties such as greeting patients, checking them in and handling telephone enquiries.
• Assist with a range of cardiac bookings, cover the reception desk and carry out general administration duties.
• Book relevant patient transport and arrange clinic preparation (notes/requests), including tracking, collecting and returning medical notes.
• Schedule appointments for investigations on the TOMCAT system and scan request forms as required.
• Respond to telephone calls and enquiries from patients, wards and medical staff efficiently and courteously.
• Deal promptly with incoming correspondence and ensure referrals are viewed by consultants as necessary.
• Send out appointment letters ensuring correct information is enclosed.
• Assist with other duties within the office and department as required.
• Provide cover for colleagues within the Cardiac Bookings team when on annual leave or during periods of staff absence.
• Offer flexibility to work across UHD sites as and when required.
• Ensure the values of **UHD** are maintained and practiced daily, ensuring all patients are treated with dignity and respect to maintain a high standard of service delivery.

Digital and Technical Skills

• Use hospital computer systems such as TOMCAT, E-CAMIS, Microsoft Word, Outlook, Excel and EPR.
• Enter patient-related information accurately and promptly, maintaining data integrity.
• Maintain and update databases and utilise information resources to support the bookings process.

Other Requirements

• Flexibility to cover colleagues' duties during leave and perform additional duties as directed by the Admin Manager/Team Lead.
• Manage own workload with frequent interruptions and ensure tasks are completed efficiently.
• Spend most workdays at a workstation in an office environment, using a computer/VDU for extended periods.

This advert closes on Friday 21 Nov 2025.