Receptionist | University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider is seeking a motivated Receptionist to join their Outpatient Reception team. Responsibilities include greeting patients, clerical duties, and liaising with medical staff. Candidates should possess strong communication skills and an empathetic approach. This full-time role offers a stable work environment with the opportunity to make a positive impact on patient care.

Qualifications

• Motivated and enthusiastic individual.
• Ability to handle distressed patients with resilience.
• Maintain confidentiality according to the Data Protection Act.

Responsibilities

• Liaise with wards and clinical staff in person, via telephone and email.
• Show a caring and professional approach towards patients and their families.
• Carry out clerical duties like maintaining filing systems and diary management.
• Input outcomes of appointments on the Patient Administration System.

Skills

Communication skills

Empathy

Clerical skills

Job description

We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team.

We have x2 Permanent Receptionist posts available. These posts are 37.5 hours per week and would be split across the four Outpatient Reception areas of the Bristol Dental Hospital.

The working schedule is 8.30 am to 5.00 pm (1 hour lunch). The successful candidate will be asked to do a 8.00 am to 4.30 pm (1 hour lunch) on a rota basis (Monday to Friday).

Duties include greeting arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.

Responsibilities

• To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
• To keep waiting areas tidy and patient information materials up to date.
• To input outcomes of appointments, including those of patients that did not attend, on the Patient Administration System (PAS) and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards.
• Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.
• Act with flexibility to utilise skills in other functions if and when appropriate.
• To be aware of Service and Trust policies and guidelines and ensure all these are adhered to.

About UHBW

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

This advert closes on Thursday 6 Nov 2025