Receptionist - Therapy Support Services

NHS; Norwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare provider in Norwich is seeking a dedicated Receptionist for its Therapeutic Services Department. This full-time role covers various shifts, providing essential support and services to patients and healthcare staff. Candidates should possess good communication skills, previous clerical experience, and a commitment to high-quality service in a vibrant healthcare setting.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Flexible staff bank

Salary Sacrifice schemes

Qualifications

• Previous clerical work including data input.
• Experience in NHS or customer service organisation.

Responsibilities

• Provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• Ensure patient safety and well-being in the waiting area.
• Keep a log of telephone requests for investigations.
• Ensure appointment lists are maintained and prepared.
• Liaise with Secretaries and departments to ensure patient materials are available.
• Cancel and re-book appointments as necessary.

Skills

Good communication and interpersonal skills

Flexible - able to multi-task and prioritise

Effective role model, demonstrating NNUH's PRIDE values

Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Education

Good general standard of literacy and numeracy

Job description

An exciting opportunity has arisen within our Reception Team in our Therapeutic Services Department, based at Norfolk and Norwich University Hospital.

This is a full time position at 37.5 hours per week where you will be responsible for the provision of a high standard reception service within the Therapies Outpatient Department. This position compromises of 7.5 hours per day, worked between Monday-Friday, providing cover across a 7am-7pm service. Shift start and finish times will be worked flexibly depending on the needs of the Business, and will be rostered based on early, day, and evening shifts. Flexibility with shift patterns and cover for planned and unplanned leave is essential.

We are looking to recruit a reliable and enthusiastic individual to join our busy team by providing a professional and effective Reception service for the Trusts Therapeutic Services department. The ability to work autonomously, and within a Team is essential.

Main duties of the job

As post holder, your duties will include:

• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To ensure that patients are placed onto the waiting list as appropriate, and checks are made for short notice availability and periods of unavailability, give patients a waiting list entry letter.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.
• To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• Good general standard of literacy and numeracy

Experience

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills

• Good communication and interpersonal skills
• Flexible - able to multi-task and prioritise
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.