Receptionist - Therapy Support Services

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 24,000 - 26,000; Full time

Job summary

A major healthcare provider in Norwich seeks a Receptionist for the Therapies Outpatient Department. This full-time role involves managing appointments, liaising with patients and staff, and ensuring patient safety in a busy clinical setting. The ideal candidate demonstrates strong communication skills and a commitment to service excellence. Flexible working hours and various employee benefits are included.

Benefits

Flexible working hours

Fast-Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Wagestream – access to earned pay

Free 24-hour confidential counselling support

On-site nursery and staff discounts

Responsibilities

• Carry out receptionist duties, prioritise and arrange appointments, and maintain appointment systems.
• Deal with patients and internal/external staff enquiries courteously and confidentially.
• Prepare notes in readiness for clinics and investigations as requested.
• Place patients onto waiting lists and manage appointment scheduling.
• Provide support to the technical, secretarial, medical, and nursing staff.
• Maintain patient safety and well-being in the waiting area.
• Log telephone requests for investigations and convey messages to technical staff.
• Ensure case notes, X-rays, and referrals are available for patients attending clinics.
• Cancel and re-book appointments as necessary, assessing priority.

Job description

Job Overview

This is a full‑time position 37.5 hours per week. The role is based in the Therapies Outpatient Department and covers a 7am‑7pm service with flexible shift patterns. The post requires 7.5 hours per day, Monday‑Friday, and includes rostered early, day, and evening shifts.

Responsibilities

• Carry out receptionist duties, prioritise and arrange appointments, maintain appointment systems, identify test requests and investigations, and coordinate the various clinics within the department.
• Deal with patients and internal/external staff enquiries in person or via telephone in a courteous, confidential manner and provide assistance as required.
• Obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• Ensure patients are placed onto the waiting list as appropriate, check short‑notice availability, and issue waiting‑list entry letters.
• Provide a support service to the technical, secretarial, medical and nursing staff of the department.
• Maintain patient safety and well‑being in the waiting area and alert staff to any concerns.
• Keep a log of telephone requests for investigations, prioritise these and convey messages to the appropriate technical staff.
• Maintain and prepare appointment lists in readiness for clinical work.
• liaise with secretaries and other departments within the Trust to ensure case notes, X‑rays and referrals are available for every patient attending an outpatient clinic.
• Cancel and re‑book appointments as necessary, assessing each individual requirement to establish priority and overbooking needs.

Visa and Immigration

This advertised position is part of occupation code 4216 and does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust will not be able to issue a Certificate of Sponsorship for this role.

Values

PRIDE – People‑focused, Respect, Integrity, Dedication, and Excellence – is at the core of the clinical service. All staff are expected to act as a role model, demonstrate inclusive behaviours and comply with NNUH’s values.

Benefits

• Flexible working hours
• Fast‑Track Staff Physiotherapy Service
• Multi‑Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service to NNUH Colney Lane site
• Free 24‑hour confidential counselling support
• On‑site nursery and cafes with staff discounts at NNUH Colney Lane
• Support in career development and flexible staff bank
• Salary Sacrifice schemes – lease cars, Cycle to Work, home electronics

Application

All communication regarding your application will be by email. Please review your inbox (and spam) regularly. E‑mails will contain detailed call‑outs for next steps.

Equality and Diversity

We value equality in our team and recruit from all sections of the community. We recognise that people with disabilities and other under‑represented groups bring valuable skills – candidates who meet the minimum criteria may apply under the Guaranteed Interview Scheme.

Contact

Contact the person indicated on the advert if you have questions or need clarification.