Receptionist/Telephonist

Betsi Cadwaladr University Health Board; Llanfairfechan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Wales is seeking a dedicated receptionist/telephonist. The position requires skills in public interaction and a calm demeanor under pressure. Applicants must hold NVQ level 1 in customer services and speak Welsh at level 3. This role involves handling enquiries and ensuring security within the premises.

Qualifications

• Experience dealing with the public by telephone and in person.
• Previous experience in a busy reception setting.
• Welsh essential at level 3.

Responsibilities

• Provide receptionist and telephonist service in a busy environment.
• Deal with enquiries courteously and efficiently.
• Monitor security and CCTVs at the site.

Skills

Confidence in dealing with the public

Ability to work as part of a team

Communication skills

Education

NVQ level 1 in customer services or equivalent

Tools

Microsoft Office

Job description

The post holder will provide comprehensive and high quality receptionist/telephonist service.

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

The ability to speak Welsh is essential for this post.

Main duties of the job

Deal with enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.

To deal with security for both the secure unit and Bryn Y Neuadd site. Monitoring of CCTV. Working with the estates team. Handing out of staff keys and alarms, as well as keys for the site.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications/Experience

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy Reception
• Relate to public empathy/understanding
• NVQ level 1 in customer services/or equivalent experience
• Experience of working within NHS setting
• General understanding of MH & LD Directorate functions

Knowledge

• General understanding of the way the NHS functions
• Communication skills, concise accurate, grammatically correct

Skills

• Ability to work as part of a team and on own initiative
• Previous experience in Customer services

Language Skills

• Welsh Essential to level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.