Receptionist Supervisor

Hilton; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in City Of London is seeking a Receptionist Supervisor to join the Front Office team. The ideal candidate will supervise front office operations, manage guest queries, and create memorable experiences. Candidates should have a passion for customer service and some leadership experience. This role offers an hourly rate of £14.39 plus incentives and various employee rewards.

Benefits

Hourly rate of £14.39 plus incentives

Free meals while on duty

Personal development programs

Discounted hotel nights and food

28 days holiday plus bank holidays

Smart uniform provided

Qualifications

• Some experience leading a team or readiness for a first leadership position.
• Passion for exceptional customer service.
• Excellent communication and coaching skills.

Responsibilities

• Supervise front office operations smoothly and efficiently.
• Handle guests' queries and complaints.
• Create memorable experiences for guests and colleagues.

Skills

Customer service

Team leadership

Problem-solving

Communication

Job description

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A world of rewards

• Hourly rate of £14.39 plus incentives, offered on a fixed-term contract
• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Job: Guest Services, Operations, and Front Office

Title: Receptionist Supervisor

Location: null

Requisition ID: HOT0BVW3

EOE/AA/Disabled/Veterans