Receptionist-Space & Security_S&S

Serco Limited; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking a receptionist to provide administrative support and handle customer inquiries at the Hawthorn site. The ideal candidate will manage visitor interactions, operate the meeting room booking system, and maintain the reception area. Candidates should have strong communication and organizational skills. This role offers an opportunity to contribute to a dynamic work environment.

Qualifications

• Experience in a receptionist or administration role is preferred.
• Ability to handle queries efficiently in person and via email.
• Strong organizational skills to manage multiple tasks.

Responsibilities

• Handle customer enquiries in person, via telephone, and email.
• Meet and greet visitors appropriately.
• Manage incoming telephone calls and direct them correctly.
• Operate Matrix Meeting Room Booking system efficiently.
• Maintain the reception area and manage mail.

Skills

Professional communication

Customer service

Admin skills

Organizational skills

Job description

Serco is looking for a receptionist to provide related duties at MOC Hawthorn and undertake a range of administration and clerical work in support of the Serco SDW Contract. Undertake a range of service delivery activities within the office environment including mail room, room bookings, photocopying, filing and data retrieval, including efficient operation in supporting Registry, Security and the FM team. The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.

• Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
• Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
• Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately.
• Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
• Strive to continually improve service provided to the customer.
• Efficient operation of Matrix Meeting Room Booking system.
• Operate local Registry administration, maintaining the register of protectively marked files including internal movements/booking couriers for despatching high-level items, destructions, and auditing.
• Raise Help Desk requests on the CAFM system.
• Manage mail in / out.
• Carry out admin tasks such as, but not limited to, copying, scanning, binding, shredding, and laminating.
• Keep the Reception area in clean and tidy.
• Any other reasonable tasks as requested by the FM Finance & Compliance Manager