Receptionist- Sexual Health

Liverpool University Hospitals NHS Foundation Trust; Crewe; On-site; GBP 25,000 - 29,000; Full time

Job summary

A healthcare organization in Crewe seeks a dedicated Receptionist to be the first point of contact for patients. Responsibilities include providing clerical support, handling patient inquiries, and maintaining filing systems. Ideal candidates should have excellent customer care and communication skills, GCSE qualifications, and experience managing confidential information. This role offers a chance to contribute to patient care in a supportive environment.

Qualifications

• Experience of dealing with confidential matters.
• Understanding issues around confidentiality and excellent organisational skills.

Responsibilities

• Assist with clerical support to ensure service provision.
• Maintain accurate filing systems and documentation.
• Provide reception support for patients and handle telephone queries.
• Ensure compliance with data protection policies.

Skills

Computer / typing skills RSA2/equivalent

Experience of working in a busy office

Excellent customer care skills

Good communication skills

Ability to use Word and Excel

Education

GCSE/Equivalent

Job description

The successful candidate will work as a receptionist within the AXESS Sexual Health team in Cheshire East. The post holder will be the first point of contact for patients at both the main reception and on the telephone lines.

Responsibilities

• Assist with clerical support in the day‑to‑day running of the office area to ensure service provision is met.
• Maintain an accurate filing system, case notes and other relevant documentation.
• Deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the service.
• Assist with photocopying duties as necessary.
• Receive goods deliveries to the service, signing appropriate documentation.
• Provide reception support by receiving and admitting clients to the service and assisting with telephone enquiries.
• Maintain the administration and storage of data in accordance with local policies and procedures.
• Take responsibility for good housekeeping in the office/reception.
• Be responsible for the opening and closing of buildings/service area, as appropriate.
• Order stock as required.
• Receive incoming calls from healthcare professionals and patients wishing to access the service.
• Enter and amend patient personal information into Electronic Patient Record systems.
• Welcome and greet patients at service reception desks and respond to queries/enquiries from the public, directing patients appropriately.
• Process incoming and outgoing calls on the telephone triage line and respond to queries/enquiries from the public, directing patients appropriately.
• Follow correct processes for dealing with complaints and escalating as necessary.
• Identify necessary changes to local protocols to aid service improvements and highlight these to an appropriate manager.
• Prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required.
• Ensure mandatory training compliance is maintained and participate in any training and development relevant to the role.
• Follow the reception emergency contingency procedure in relation to computer or network break‑down.
• Adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely.
• Communicate fluently and clearly with patients without judgement and with empathy.
• Support the processing of patient requests via telephone, email, or text message to cancel or change appointments.
• Liaise with colleagues at all levels within the team.
• Support delivery of services across all shift patterns and AXESS Sexual Health main and sub‑hub locations as required by the needs of the service.
• Undertake any other duties commensurate with the role, including cover for and undertaking duties of absent colleagues as and when required.
• The postholder will have access to vulnerable people in the course of normal duties and is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A Disclosure and Barring Service check will therefore be required.

Qualifications – Essential

• Computer / typing skills RSA2/equivalent.
• GCSE/Equivalent.
• Experience of dealing with confidential matters.
• Experience of working in a busy office and understanding issues around confidentiality; excellent organisational skills.
• Good communication skills.
• Excellent customer care skills.
• Ability to use Word and Excel.

Qualifications – Desirable

• Ability to adapt and a flexible approach to change.
• Current employee of a LAASP organisation.

Additional Information

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under‑represented: black, Asian and minority ethnic; lesbian, gay, bisexual and transgender (LGBTQ+); disabled; male and age 16‑24.

Under current Home Office immigration rules, we are unable to offer visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 per annum. Applications will be short‑listed only for those who meet our person specification and are able to show how they do so.

Please ensure you apply without delay if you wish to be considered for this role.