Receptionist - Rheumatology | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a receptionist for the Rheumatology department. This role involves delivering high-quality reception services, managing appointments, and ensuring accurate patient information entry. Ideal candidates will possess excellent communication and organisational skills, thrive in a busy environment, and handle responsibilities efficiently. The position offers various perks, including flexible hours and support in career development, making it a great opportunity for motivated individuals.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Career development support

Free Park & Ride service

Free 24-hours confidential counselling support

On-site Nursery

On-site cafes offering staff discounts

Qualifications

• A high level of attention to detail and accuracy.
• An understanding of patient confidentiality.
• Ability to work as part of a multidisciplinary team.

Responsibilities

• Deliver a high-quality reception and support service within the Rheumatology Outpatients Department.
• Serve as the first point of contact for all appointment bookings.
• Ensure accurate and timely entry of patient information.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Ability to manage workloads

Job description

Overview

Rheumatology is excited to advertise for a receptionist to join our team. The Rheumatology team is comprised of doctors, nurses and administration staff, and we are seeking an enthusiastic, motivated, hard-working and flexible person to assist with the smooth running of this busy department. Our dedicated clinical team collaborates as a multi-disciplinary group to strive for excellence in patient care.

What you’ll do

• Deliver a high-quality reception and support service within the Rheumatology Outpatients Department.
• Serve as the first point of contact for all appointment bookings and liaise with relevant clinicians as appropriate.
• Ensure accurate and timely entry of patient information into the Patient Administration System (PAS) with real-time data entry.
• Provide support and cover for the waiting list coordinator in managing bookings for the Rheumatology Day Unit.
• Communicate effectively with patients, relatives, the general public, and a diverse range of multi-professional staff both internal and external to the Trust.
• Prioritise and arrange appointments, maintain appointment systems, identify test requests and investigations, and coordinate clinics within the department.
• Deal with patients and internal/external staff enquiries in a courteous and confidential manner and provide assistance as required.
• Keep a log of telephone requests for investigations, prioritise these, and convey messages to the appropriate technical staff.
• Maintain and prepare appointment lists for clinical work and obtain/prepare notes for clinics or investigations as requested.
• Maintain a record of the transfer of notes to and from the department.
• Understand the 18 Week Pathway, input correct RTT codes and validate the patient pathway where appropriate.
• Liaise with Secretaries and other Trust departments to ensure case notes, X-rays and referrals are available for every outpatient clinic patient; liaise with external stakeholders to obtain referrals if necessary.

Requirements and expectations

The successful candidate will be expected to have:

• Excellent communication and organisational skills.
• The ability to manage and prioritise workloads and work as part of the wider team.
• A high level of attention to detail and accuracy, and an understanding of patient confidentiality.

They should be able to work as part of a multidisciplinary team and contribute to a high-quality reception and administration service in a busy outpatient setting.

Location and hours

Please note this post will be Monday – Thursday 9am-5pm.

About the Trust

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, home to state-of-the-art facilities such as the Quadram Institute, and collaborate with the University of East Anglia. Our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We offer the full range of NHS benefits/discounts and, in addition, the following benefits:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Values and behavior

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others and demonstrate NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence, and to promote an inclusive culture.

Additional information

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• Please see the attached job description for full details.
• Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust cannot issue a Certificate of Sponsorship for this role.

This advert closes on Wednesday 12 Nov 2025.