Receptionist - Rheumatology

Northumbria Healthcare NHS Foundation Trust; Norwich; On-site; GBP 25,000; Part time

Job summary

A leading healthcare provider in Norwich is seeking a motivated receptionist to support the delivery of high-quality healthcare. The ideal candidate will possess excellent communication and organizational skills, and the ability to manage multiple tasks. This part-time role involves various reception duties such as scheduling appointments and ensuring patient confidentiality. Competitive benefits offered.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme and annual leave entitlement

Support in career development

Qualifications

• Good general standard of literacy and numeracy.
• Previous clerical work including data input.
• Good communication and interpersonal skills.

Responsibilities

• Provide support to the technical, secretarial, medical and nursing staff of the Department.
• Carry out receptionist duties, including prioritising and arranging appointments.
• Ensure patient safety and well-being in the waiting area prior to appointments.

Skills

Communication and interpersonal skills

Organizational skills

Literacy and numeracy

Ability to multi-task and prioritize

Understanding of patient confidentiality

Job description

Job Summary

Rheumatology is very excited to have the opportunity to advertise for a receptionist and we want to hear from YOU! The Rheumatology team is comprised of doctors, nurses and administration staff. We are seeking an enthusiastic, motivated, hard‑working and flexible person to assist with the smooth running of this busy department. Our dedicated clinical team are at the forefront of innovation and work collaboratively as a multi‑disciplinary team to strive for excellence in patient care.

The successful candidate will be expected to have excellent communication and organisational skills, the ability to manage and prioritise workloads, and work as part of the wider team. A high level of attention to detail and accuracy and an understanding of patient confidentiality is essential.

Please view the attached job description for full details of the post, and make sure to refer to the job specification when submitting your application.

About Us

Norfolk and Norwich University Hospital (NNUH) is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, and we work closely with the University of East Anglia and the Quadram Institute. We pride ourselves on a workforce that reflects 94 countries from across the world.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi‑faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job Details

Date posted: 24 October 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 per annum, pro rata

Contract: Permanent (Part‑time – Monday to Thursday 9am‑5pm)

Reference number: 234‑25‑H0919

Job locations: Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Responsibilities

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others and consistently demonstrate NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence. Key responsibilities include:

• Provide support to the technical, secretarial, medical and nursing staff of the Department.
• Carry out receptionist duties, including prioritising and arranging appointments, maintaining appointment systems, identifying test requests and investigations, and coordinating clinics within the department.
• Deal with patients and internal or external staff enquiries in person or by telephone, in a courteous and confidential manner and provide assistance as required.
• Ensure patient safety and well‑being in the waiting area prior to appointments and alert appropriate staff to any cause for concern.
• Maintain a log of telephone requests for investigations, prioritising these and communicating messages to technical staff.
• Ensure appointment lists are maintained and prepared in readiness for clinical work.
• Obtain and prepare notes in readiness for clinics or investigations as requested by staff.
• Maintain records of the transfer of notes to and from the department.
• Understand the 18‑Week Pathway, input the correct RTT codes and validate patient pathways where appropriate.
• Liaise with secretaries and other departments within the Trust to ensure case notes, X‑rays and referrals are available for every patient attending an outpatient clinic; liaise with external stakeholders to obtain referrals if necessary.

Person Specification – Essential

• Good general standard of literacy and numeracy.
• Previous clerical work including data input.
• Good communication and interpersonal skills.
• Flexible – able to multi‑task and prioritise.
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to verify any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

Norfolk and Norwich University Hospital
Colney Lane, Norwich, NR4 7UY
Website: https://teamnnuh.co.uk/