Receptionist/Practice Assistant

NHS; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare practice in Tees Valley seeks a full-time, part-time Receptionist/Practice Assistant to greet patients, manage enquiries, and maintain records. The ideal candidate has excellent communication and organizational skills, with a grounding in customer service and essential educational qualifications. Training will be provided, making experience desirable but not necessary.

Benefits

Training & development support

Six weeks pro-rata holidays

NHS Pension Scheme

Qualifications

• Experience of using own initiative.
• Practical experience of working with others.

Responsibilities

• Greet patients and visitors efficiently and courteously.
• Provide an effective and polite telephone enquiry service.
• Maintain effective filing and recording system for patient data.
• Accurately produce word processed documents.

Skills

Excellent communication skills

Organizational skills

Customer service experience

Education

GCSE grade in English and Maths

Good Standard of General Education

Job description

Job Summary Havelock Grange Practice is looking for a full-time, part-time Receptionist/Practice Assistant to join their friendly multi-disciplinary team.

Benefits Training & development supported. Six weeks pro-rata holidays. NHS Pension Scheme available.

Only shortlisted candidates will be contacted. Previous candidates need not apply.

Main Duties The successful candidate will be part of a supportive Receptionist/Practice Assistant team who provide the first point of contact for patients and all enquiries into the Practice. Experience of a General Practice setting is preferred but not essential, as all training will be provided.

The successful candidate will have excellent communication and organisational skills.

About Us Havelock Grange Practice is a friendly busy GP Practice of 13,500 patients, with a vision to achieve continued excellent patient care, led with compassion and a whole-person approach. We are a supportive training and teaching Practice, we host and mentor GP Registrars, Foundation Doctors and Medical Students.

Job Details Date posted: 06 November 2025. Pay scheme: depending on experience. Contract: Permanent. Working pattern: Full-time, Part-time, Job share. Reference number: A2611-25-0006. Job location: One Life Hartlepool, Park Road, Hartlepool, TS24 7PW.

Key Responsibilities

• Greet patients and visitors in an efficient and courteous manner.
• Provide an effective and polite telephone enquiry service.
• Proactively communicate information between relevant patients, doctors and professionals.
• Maintain an effective filing and recording system for patient data and practice documents.
• Accurately produce word processed documents.
• Confidential liaison between Partners and patients.

Requirements

• Essential Qualification:
  • GCSE grade in English and Maths.
  • Good Standard of General Education.
  • Practical experience of working with others.
  • Experience of using own initiative.
  • Experience of customer service.
• Desirable Qualification:
  • NVQ in Customer Service.
  • Experience of working within a General Practice environment.
  • Practical experience of computerised systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer: Havelock Grange Practice
Address: One Life Hartlepool, Park Road, Hartlepool, TS24 7PW
Website: https://www.havelockgrangepractice.co.uk/