Receptionist/Practice Assistant

NHS; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in Tees Valley is looking for a full time or part time Receptionist/Practice Assistant to provide exceptional service to patients. This role involves greeting patients, handling enquiries, and maintaining patient records. Candidates should possess GCSEs in English and Maths, alongside good organizational and communication skills. Training will be provided for those new to a General Practice environment.

Benefits

NHS Pension Scheme available

Qualifications

• Must have a GCSE grade in English and Maths.
• Good standard of general education is required.
• NVQ in Customer Service is preferred.

Responsibilities

• Greet patients and visitors efficiently.
• Provide an effective telephone enquiry service.
• Communicate information between patients, doctors and professionals.
• Maintain filing and recording system for patient data.
• Produce word processed documents accurately.
• Liaise confidentially between partners and patients.

Skills

Excellent communication skills

Organisational skills

Customer service experience

Education

GCSE grade in English and Maths

Good Standard of General Education

NVQ in Customer Service

Job description

Havelock Grange Practice is looking for a full time, part time Receptionist/Practice Assistant to join their friendly multi-disciplinary team.

• NHS Pension Scheme available

Only shortlisted candidates will becontacted.

Previous candidates need not apply.

Main duties of the job

The successful candidate will be part of a supportive Receptionist/Practice Assistant team, who provide the first point of contact for patients and all enquires into the Practice.

Experience of a General Practice setting is preferred but not essential, as all training will be provided.

The successful candidates will have excellent communication and organisational skills.

About us

Havelock Grange Practice

We are a friendly busy GP Practice of 13,500 patients,with a vision to achieve continued excellent patient care, led with compassionand a whole-person approach.

We are a supportive training and teaching Practice, we hostand mentor GP Registrars, Foundation Doctors and Medical Students.

Job responsibilities

• Greet patients and visitors in an efficient and courteous manner
• Provide an effective and polite telephone enquiry service
• Proactively communicate information between relevant patients, doctors and professionals
• Maintain an effective filing and recording system for patient data and practice documents.
• Accurately produce word processed documents.
• Confidential liaison between Partners and patients

Please see attached job description for further information

Person Specification

Qualifications

• GCSE grade in English and Maths
• Good Standard of General Education
• NVQ in Customer Service

Experience

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service
• Experience of working within a General Practice environment
• Practical experience of computerised systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.