Receptionist - Pharmacy Front of House

Pharmacierge; City Of London; On-site; GBP 26,000 - 27,000; Full time

Job summary

A private pharmacy in the City of London is seeking a Reception Team member to serve as the first point of contact for patients. The role includes guiding patients through their prescription journey, ensuring a high-quality experience with a compassionate approach. Candidates should have excellent communication skills, and prior experience in a healthcare role is valued but not essential. This full-time role offers a competitive salary of £26,000 – £27,000 and a generous benefits package.

Benefits

Competitive Salary

Private Medical Insurance

28 Days Annual Leave

Company-Wide Bonus Scheme

Government-Approved Share Option Scheme

Employee Discounts Platform

Pharmacy Social Events

Access to training and CPD Opportunities

Qualifications

• Previous experience in a patient facing Pharmacy or healthcare-related role is an advantage but not essential.

Responsibilities

• Serve as the first point of contact for patients.
• Provide clear guidance and support to patients.
• Recognise and refer patient concerns to pharmacists when needed.
• Collaborate with pharmacy team for high quality service.
• Uphold a professional demeanour at all times.

Skills

Excellent communication skills

Compassionate approach to customer service

Strong organisational skills

Problem-solving skills

Team player

Job description

At Pharmacierge, we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.

We want every patient to feel supported and cared for throughout their prescription journey and as a key member of our Reception Team, you will be the first point of contact for patients visiting our state of the art Wimpole Street premises.

You will guide patients through their prescription journey, treating them with empathy and professionalism.

Please Note: Applicants must have the Right to Work in the UK as we are unable to provide VISA sponsorship for this role.

Key Responsibilities:

• Serve as the first point of contact for patients, offering friendly and personalised assistance through in-person interactions.
• Provide clear guidance and support to patients throughout their visit or enquiry, ensuring their expectations are properly managed and that they feel informed and reassured throughout their visit.
• Recognise and promptly refer patient concerns or clinical enquiries to our expert team of Registered Pharmacists and Technicians to ensure prompt resolution and outstanding care
• Collaborate with pharmacists, technicians, and other team members to ensure a smooth and high‑quality service experience.
• Uphold a professional and empathetic demeanour at all times, reflecting Pharmacierge’s commitment to excellent patient care.

Working Hours

This is a full‑time position, totalling 42.5 hours per week across five in‑person shifts.

One of these shifts will be a regular Saturday, and the remaining four days are flexible.

• You will have one fixed weekday off, which can be Tuesday, Wednesday, or Friday
• The fixed day can be agreed upon during the hiring process.

• Excellent communication skills, both written and verbal.
• A compassionate and patient‑focused approach to customer service.
• Strong organisational and problem‑solving skills, with the ability to manage multiple priorities.
• A team player who thrives in a collaborative environment.
• Previous experience in a patient facing Pharmacy or healthcare‑related role is an advantage but not essential.

What to Expect from Our Recruitment Process

At Pharmacierge, we use a multi‑stage recruitment process for our Pharmacy roles to ensure the best possible fit for both you and our team.

• Stage 1 – Application Review – We’ll review your application (usually within 1-2 working days) to ensure it meets the essential criteria for the role.
• Stage 2 – Telephone Interview – If shortlisted, you’ll be invited to self‑schedule a short telephone interview with our Recruitment Coordinator or a senior staff member.
• Stage 3 – On‑site Visit – If progressing, you'll be invited to visit our pharmacy for a tour, meet the team, and get a feel for the working environment. You’ll also spend time in the areas relevant to the role to see what a typical day might look like.
• Stage 4 – Final Review – A member of our Senior Leadership Team will review your application and interview feedback. If all criteria are met, we’ll be in touch with a job offer.

*Candidates who have not heard from us within one week of Stage 1 (application review) or Stage 2 (telephone interview) should assume, unless advised otherwise, that their application has not been successful

Why this approach?

We’ve found that transparency and time spent on both sides leads to better long‑term satisfaction and retention. Our goal is for you to fully understand the role, and for us to understand you, not just on paper, but as a potential colleague.

At Pharmacierge, we’re committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions:

• 💷Competitive Salary: £26,000 – £27,000 per annum (dependent on experience)
• 🏥Private Medical Insurance: Available after a minimum term
• 🌴28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
• 🎯Company‑Wide Bonus Scheme: Eligible after a minimum term
• 📈Government‑Approved Share Option Scheme: Available after a minimum term
• 🛍️Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
• 🎉Pharmacy Social Events: Regular team‑building and social activities
• 📚Access to training and CPD Opportunities: Ongoing professional development and training support