Receptionist - Personal Shopping

Selfridges; City Of London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading retail company in London seeks a Personal Shopping Receptionist to provide exceptional service to clients. Responsibilities include greeting clients, managing inquiries, and maintaining a tidy lounge area. Ideal candidates possess strong communication skills and a customer-focused attitude, contributing to a vibrant retail environment.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle multiple tasks effectively.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Greet clients in a polite and friendly manner.
• Manage client inquiries and direct to relevant colleagues.
• Complete front desk admin tasks promptly.
• Ensure lounge and amenities are tidy and replenished.

Skills

Polite communication

Customer service

Active listening

Time management

Job description

Overview

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?

Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.

What you will do

As a Personal Shopping Receptionist You Will

• Greet clients in a polite and friendly manner
• Actively listen to clients and respond to their enquiries
• Direct clients to the lounge and inform relevant colleague to assist
• Offer/prepare beverages for the clients
• Answer calls and deal with all client enquiries in a polite and professional manner
• Book appointments on the relevant system following the correct procedures
• Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
• Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
• Check/respond to department’s emails throughout the day
• Check all What’s App groups throughout the day and take relevant action
• Contact alterations department upon request
• Check courier/driver availability and book client deliveries
• Request client transfers if needed
• Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
• Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
• Ensure BOH kitchen is fully replenished throughout the day
• Ensure bathroom amenities are replenished
• Check lounge is consistently tidy throughout the day
• Report any maintenance issues to line Manager

A Bit About You

As a Personal Shopping Receptionist, you will:

• Ensure you comply with the Selfridges Values
• Assist colleagues during busy periods with all tasks at hand
• Help with clearing rooms following appointments when necessary
• Communicate effectively when leaving the desk and ask for cover
• Support line/duty manager with tasks
• Be punctual and follow correct procedure for lateness and sickness
• Assist with EOD cashing up and take cash bag to Cash Office
• Adapt schedule according to the business’ needs
• Possess a positive attitude towards business changes
• Work outside FOH responsibilities when needed to contribute further towards the business’ success