Receptionist / Patient Healthcare Navigator (Permanent)

Evergreen Life; City Of London; On-site; GBP 26,000; Full time

Job summary

A healthcare organization in London is looking for an enthusiastic Receptionist to provide high-quality administrative support in a GP surgery. Responsibilities include managing patient calls and supporting clinical teams. Ideal candidates should have experience in clerical and administrative work, along with strong customer service skills. This position offers a range of benefits and opportunities for professional growth.

Benefits

25 days holiday plus bank holidays

Excellent work / life balance

Clinical progression

Training cost support

Full indemnity cover

NHS Discounts

Employee Assistance Program

Sick Pay

Enhanced maternity and paternity leave

Life insurance 3 x salary

Healthcare cash plan

Cycle to work scheme

Charitable giving scheme

Extra day off for birthday

Occupational Health Support

Qualifications

• Experience in clerical and administrative work is necessary.
• Must demonstrate clear thinking and analytical skills.
• Team player capable of promoting good team spirit.

Responsibilities

• Provide high-quality administration services in a GP surgery.
• Manage inbound and outbound patient calls efficiently.
• Support clinical and management teams with essential tasks.

Skills

Clerical and administrative experience

Analytical thinking

Teamwork

Sensitivity and assertiveness

Customer service experience

Motivation and independence

Job description

Job Details

• Receptionist / Patient Healthcare Navigator
• £25396.80 FTE

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Who We Are

Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

Benefits

• 25 days holiday plus bank holidays
• Excellent work / Life balance
• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice.
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leaveSalary sacrifice electric car scheme
• Life insurance 3 x salary
• Healthcare cash plan
• Cycle to work scheme.
• Charitable giving scheme
• An extra day off to celebrate your birthday.
• Occupational Health Support

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Link to Evergreen group - https://evergreen-group.co.uk/

We are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.