Receptionist / Patient Healthcare Navigator

NHS; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking an enthusiastic Receptionist to join their team in London. The successful candidate will manage patient calls, provide efficient administration services, and support clinical teams. This role is crucial for creating a friendly environment and ensuring high-quality patient care. Candidates should have clerical experience, strong teamwork skills, and the ability to work independently.

Benefits

Clinical progression

Training cost support

Full indemnity cover

NHS Discount & Support Schemes

Employee Assistance Program

Sick Pay

Enhanced maternity/paternity leave

Salary sacrifice electric car scheme

Life insurance 3 x salary

Cycle to work scheme

Extra day off for birthday

Occupational Health Support

Qualifications

• Experience with clerical and administrative work required.
• Must demonstrate clear thinking and an analytical approach.
• Ability to work as part of a team and promote good team spirit.

Responsibilities

• Provide high-quality administration service with responsibility for patient calls.
• Act as the first point of contact for patients ensuring a friendly environment.
• Support clinical and management teams in delivering NHS services.

Skills

Clerical and administrative work

Customer service

Teamwork

Analytical thinking

Confidentiality

Job description

Overview

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and responsible for providing a high-quality and efficient administration service, with inbound and outbound patient calls. You will be the first point of contact for all our patients, and you will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also provide essential support to the clinical and management teams to deliver the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone who wants to have an impact on people’s lives, to join a supportive and patient‑committed team.

• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance 3 x salary
• Cycle to work scheme
• An extra day off to celebrate your birthday
• Occupational Health Support

Responsibilities

Job responsibilities

• Provide high-quality and efficient administration service with responsibility for inbound and outbound patient calls
• Act as the first point of contact for patients and visitors, ensuring a friendly and supportive environment
• Provide essential support to clinical and management teams to enable delivery of NHS Primary Medical Services
• Maintain confidentiality, sensitivity, discretion, empathy and tact

Who we are

Omnes Healthcare Limited are a growing organisation operating within the NHS since 2006, offering both Primary and Secondary care services. We take a forward-thinking, dynamic approach to patient healthcare and are pioneers in projects ranging from genomics to digital healthcare services, focused on delivering a better patient experience.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and an analytical approach
• Able to work as part of a team and promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client-facing/customer service position
• Motivated and able to work independently

Experience and Qualifications

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client-facing/customer service position
• Be motivated and able to work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.