Receptionist / Patient Healthcare Navigator

Laura Carter; City Of London; On-site; GBP 21,000 - 26,000; Full time

Job summary

A healthcare organisation in London is seeking a Receptionist / Patient Healthcare Navigator to join their team. This position is key in providing efficient administration and support to clinical teams while ensuring a friendly atmosphere for patients. Ideal candidates should have clerical experience and a client-facing background, embracing a chance to make a difference in people's lives.

Benefits

25 days holiday plus bank holidays

Excellent work / Life balance

NHS Discount & Support Schemes

Enhanced maternity and paternity leave

Cycle to work scheme

Qualifications

• Experience of clerical and administrative work.
• Clear thinking and have an analytical approach.
• Able to work as part of a team, to promote a good team spirit.
• Experience in a client facing/customer service position.

Responsibilities

• Provide a high-quality administration service.
• Manage inbound and outbound patient calls.
• Ensure a friendly and supportive environment for patients.
• Support clinical and management teams with their functions.

Skills

Clerical and administrative experience

Teamwork

Customer service skills

Analytical thinking

Sensitivity and assertiveness

Independence and motivation

Job description

Job Details

• Receptionist / Patient Healthcare Navigator
• £25396.80 FTE

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Who we are

We are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcareservices, focused on delivering a better patient experience

Benefits

• 25 days holiday plus bank holidays
• Excellent work / Life balance
• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice.
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance 3 x salary
• Healthcare cash plan
• Cycle to work scheme.
• Charitable giving scheme
• An extra day off to celebrate your birthday.
• Occupational Health Support

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently