Receptionist / Patient Healthcare Navigator

Omnes Healthcare Limited; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in London is seeking a Receptionist to join their team. The role involves managing patient calls and providing essential administrative support in a GP surgery, with a focus on patient-centered care. Ideal candidates should have experience in administrative work, possess strong interpersonal skills, and be able to work independently in a busy environment. Competitive benefits include clinical progression and NHS discount schemes.

Benefits

Clinical progression

Training cost support

Full indemnity cover paid by the practice

NHS Discount & Support Schemes

Employee Assistance Program

Sick Pay

Enhanced maternity and paternity leave

Salary sacrifice electric car scheme

Life insurance 3 x salary

Cycle to work scheme

An extra day off to celebrate your birthday

Occupational Health Support

Qualifications

• Experience of clerical and administrative work.
• Clear thinking and an analytical approach.
• Able to work as part of a team, to promote a good team spirit.
• Motivated and able to work independently.

Responsibilities

• Provide high-quality administration service, managing patient calls.
• Be the first point of contact for all patients.
• Support clinical and management teams in delivering NHS services.

Skills

Clerical and administrative work

Client-facing/customer service experience

Analytical thinking

Teamwork

Sensitivity and assertiveness

Job description

Overview

We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. You will be the first point of contact for all our patients and expected to provide a friendly and supportive environment for patients and visitors at all times. You will also provide essential support to the clinical and management teams to help deliver NHS Primary Medical Services. You must work with autonomy and maintain a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity to have an impact on people’s lives as part of a supportive and patient-centered team.

Main duties

We are seeking an enthusiastic Receptionist to join our established team. You will be based in our GP surgery and responsible for providing a high-quality and efficient administration service, including inbound and outbound patient calls. You will be the first point of contact for all patients and will be expected to maintain a friendly and supportive environment for patients and visitors. You will provide essential support to the clinical and management teams to enable delivery of NHS Primary Medical Services. You must work with autonomy and maintain confidentiality, sensitivity, discretion, empathy and tact.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

About us

Who we are

Omnes Healthcare Limited are a growing organisation that has been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in projects ranging from genomics to digital healthcareservices, focused on delivering a better patient experience.

Benefits

• Clinical progression
• Training cost support
• Full indemnity cover paid by the practice
• NHS Discount & Support Schemes
• Employee Assistance Program
• Sick Pay
• Enhanced maternity and paternity leave
• Salary sacrifice electric car scheme
• Life insurance 3 x salary
• Cycle to work scheme
• An extra day off to celebrate your birthday
• Occupational Health Support

Qualifications

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.