Receptionist (Part-time) x 2

School of Computer Science and Engineering, Bangor University; Bangor; On-site; GBP 23,000 - 24,000; Part time

Job summary

An educational institution in Bangor is looking for two part-time Receptionists to work 16 hours per week. The role involves reception duties, dealing with enquiries, and coordinating guest services. Candidates must have excellent customer service skills and experience in a customer-focused environment. Welsh language skills are essential for this position. The successful candidate can expect a salary of approximately £23,815 – £23,881 pro rata.

Qualifications

• Experience working in a hotel or customer-led environment.
• Experience dealing with senior members of staff on sensitive matters.
• Commercial awareness.

Responsibilities

• Undertake reception duties and meet visitors.
• Coordinate catering orders and liaise with the catering department.
• Manage incoming and outgoing mail.

Skills

Excellent customer service skills

Attention to detail

Good communication skills

Organisational skills

Problem solving skills

Education

Minimum of 4 GCSEs at grades A*–D (incl. English and Maths)

NVQ level 1 in a relevant subject area

Job description

Job Number: BU03908

School/Department: The Management Centre

Grade: 3

Salary Information: Grade 3: £23,815 – £23,881 pro rata plus 50p per hour supplement

Contract Duration: Permanent

Responsible to: Business Development Manager

Closing Date: 03-12-2025

Applications are invited for two permanent part‑time Receptionists, working 16 hours per week in The Management Centre Reception department.

Duties will include undertaking reception duties at The Management Centre, meeting and greeting all visitors to the centre and efficiently dealing with all individuals contacting the centre by telephone or email.

Candidates should have previous experience working in a hotel or customer‑led environment with experience of being the first point of contact. Candidates must also have experience of dealing with senior members of staff on matters of sensitivity and confidentiality. Candidates should hold a minimum of 4 GCSEs at grades A\*–D (incl. English and Maths) or NVQ level 1 in a relevant subject area (or equivalent) or should possess equivalent experience in a similar role.

The successful candidate will be expected to commence as soon as possible.

The ability to speak Welsh confidently to carry out certain tasks is essential for this post – e.g. speaking to staff and students, answering phone calls, dealing with urgent enquiries in Welsh.

Applications will also be considered to carry out this role on a part‑time or job share basis.

Applications will only be accepted via our online recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 382646.

Informal enquiries can be made by contacting: Sarah Cropper, venue officer. Email: [e-mail].

Committed To Equal Opportunities.

Purpose of the Job

Co‑ordination and delivery of all aspects of guest services relating to overnight accommodation, conferencing and events.

Main Duties and Responsibilities

• Undertake reception duties at the Management Centre.
• Give information on facilities available, policies and procedures.
• Meet and greet all visitors to the centre and efficiently deal with all individuals/companies contacting the centre by telephone or email.
• Responsible for co‑ordinating all of the clients catering orders and liaise directly with the catering department.
• Issue access cards under the direction of the General Manager.
• To monitor CCTV Cameras.
• Understanding and monitoring of fire and intruder alarm system.
• Assist with general housekeeping where required.
• Advise customers on car parking procedure.
• Operation of Rezlynx booking system; checking in/out of guests and processing of card payments as required.
• Operate the telephone switchboard.
• Make reservations, check guests into and out of the Centre, give information on facilities available, policies and procedures.
• Carry out word processing, photocopying, filing, mail outs and basic administration.
• Open and deal with incoming mail and organise outgoing mail.

Other Duties And Responsibilities

• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Essential Qualifications/Training

• Minimum of 4 GCSEs at grades A\* – D (incl. English and Maths) or NVQ level 1 in a relevant subject area, or possess equivalent experience in a similar role.

Desirable Qualifications/Training

• NVQ level 2 in a relevant subject area.

Essential Experience/Knowledge

• Experience of working in a hotel or a customer‑led environment with experience of being a first point of contact.
• Experience of dealing with senior members of staff on matters of sensitivity and confidentiality.
• Commercial awareness.

Essential Skills/Abilities

• Excellent customer service skills with the ability to handle and appropriately respond to complaints.
• The ability to be proactive and identify and recommend changes for improvement where appropriate.
• Accuracy and attention to detail.
• Good communication and interpersonal skills.
• Problem solving skills.
• Excellent organisational skills and the ability to handle a varied and demanding workload.
• The ability to work independently and demonstrate initiative as well as being able to work effectively as a member of a team.

Other

• The ability to speak Welsh confidently to carry out certain tasks is essential for this post – e.g. speaking to staff and students, answering phone calls, dealing with urgent enquiries in Welsh.

General Information

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain, if applicable, the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible): UK Visas and Immigration – Work Visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.