Receptionist - Part Time - Goldenstones Leisure Centre

Freedom Leisure; Yeovil; Vor Ort; GBP 10.000 - 13.000; Teilzeit

Benefits dieser Stelle

Company pension

Cycle-to-work scheme

Staff membership discount

Employee Assistance Programme

Financial advice

Annual leave

Training & development

Zusammenfassung

Freedom Leisure is seeking a friendly, customer-focused Receptionist to join our front-of-house team at one of our leisure centres. You will warmly welcome visitors, manage bookings and memberships, and deliver excellent service in a busy environment.

We offer 17.5 hours per week on a rota basis, with training provided and opportunities to grow within our charity leisure trust across England and Wales. Join us to help people feel welcome and supported every day.

Qualifikationen

• Previous experience in customer-facing roles in leisure or community services.
• Hospitality or retail experience preferred.
• Comfortable handling cash and payments.
• Willing to learn and develop within the role.

Aufgaben

• Welcome visitors warmly at reception.
• Handle enquiries, bookings and memberships in person, online and by phone.
• Operate booking, till and membership systems.
• Provide information on facilities, classes and promotions.
• Keep reception area tidy and well presented.
• Support events and centre activities.

Kenntnisse

Customer service

Till systems

Cash handling

Multitasking

Team player

Tools

Booking system

Membership system

Jobbeschreibung

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.

You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a time

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

This is your place, this is where you matter.

About the Role

We are looking for an enthusiastic, approachable, and customer-focusedReceptionistto join our front-of-house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities:

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up-to-date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.

Teamwork & Operational Support

• Work as part of a collaborative, multi-skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Hours: 17.5 hours a week, Monday - Sunday (rota basis)

We’re looking for someone who is:

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable Skills & Experience:

• Previous experience in a customer-facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date: 27th November 2026

Salary: Up to £11,597 per annum

At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.