Receptionist - Part Time

River Island Clothing Co., Ltd.; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A UK-based fashion retailer is seeking a part-time Receptionist to join their Facilities team at the Head Office in West London. This role involves welcoming visitors, managing the front desk, and providing essential admin support while ensuring a high level of customer service. Ideal candidates will have previous experience in reception or administrative roles, along with strong organizational and communication skills. Offering flexible working arrangements and a supportive team environment, this position is perfect for someone looking to grow in an engaging workplace.

Benefits

50% staff discount

Flexible working hours

Free onsite gym

Qualifications

• Experience in Facilities or Reception roles is essential.
• Strong customer service skills for welcoming visitors.

Responsibilities

• Welcome visitors and provide them with necessary support.
• Maintain a clean and organized reception area.
• Answer calls and direct them as needed.
• Assist with office events.
• Provide admin support, including document updates.

Skills

Customer service

MS Office proficiency

Communication skills

Team collaboration

Attention to detail

Organizational skills

Education

Previous experience in administrative role

Job description

Receptionist - Part Time

Department: Facilities

Employment Type: Permanent - Part Time

Location: Head Office, Chelsea House

Reporting To: Karen Vinson

Description

Contract: This role is part time, 16.5hrs per week. Please let us know what days you can work in your application.

The Facilities team look after our Chelsea House office, physical work equipment and spaces, and the workplace services available on‑site to provide the best possible experience and seamless support to all our Islanders working at Head Office.

The Workplace Services Assistant will be primarily based on reception, welcoming visitors to our Head Office and providing any support needed, as well as answering the main switchboard, providing general office support such as room bookings, event set up, and admin. The role will also provide back‑of‑house support to our Staff Shop.

Key Accountabilities

• Meet and greet all Head Office visitors, ensuring they feel welcomed and looked after during their visit, from signing in, to providing directions and arranging taxis as needed.
• Maintain the reception area to a high standard, escalating any maintenance or safety issues efficiently and ensuring these are resolved.
• Act as first point of contact for the main River Island switchboard, answering calls, directing and transferring incoming calls, as well as identifying how responses can be further improved for better customer service.
• Provide Staff Shop support, including replenishment of product, special promotion sales, including pop ups and other ad hoc duties as needed to ensure the smooth running of Staff Shop for all HO based Islanders.
• Ordering of stationery for head office staff.
• Assist with ad hoc office events management.
• Provide administration support within the facilities department including updating electronic documents, and processing Purchase Orders and Invoices.
• Provide H&S support in the form of fire marshalling to ensure visitor and staff safety.
• Health & safety documentation on SharePoint is up to date & booking the relevant course for staff.
• Order, dispatch & collect DSE items for colleagues who work from home.

Key experience required

• Previous experience in either a Facilities, Reception, Administrative or ‘Concierge’ style role.
• Good track record of providing excellent workplace services experiences.

Job role competencies

• Intermediate MS Office including Word and Excel.
• Good verbal communication skills.
• Clear and confident communicator, professional manner.
• Good team player, flexible approach to changing priorities.
• Good interpersonal and collaboration skills.
• Excellent attention to detail and accuracy.
• Disciplined and conscientious, results oriented.
• Highly organised, good time management and prioritisation skills.
• Good team management skills can engage and motivate others.

About Us

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

This role is based at our Head Office in West London. Check us out here on a map.

What we can offer you

💰 Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!

🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!

🎉 A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.

🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!

💻 Flexible working is a given, on top of payday and summer early finish Fridays.

💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.

🎓 Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.

☀️ 23 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!

Keeping You Safe

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, the individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, visit www.gov.uk.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. To find out more about this interview process, check out our hiring process below.