Receptionist - Part Time

Sodexo; Gloucester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A multinational facilities management company is hiring a Receptionist to ensure a warm welcome at HMRC Bristol. Responsibilities include managing meeting rooms, delivering excellent customer service, and supporting various teams. Ideal candidates should have strong communication skills and a positive attitude. This role offers competitive pay of £12.97 per hour for 20 hours a week, plus additional employee perks.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Cycle to Work scheme

Paid volunteering day

Qualifications

• Experience in a front of house, hospitality, or facilities support role (preferred but not essential).
• Excellent communication and customer service skills.
• Ability to manage varied tasks and work flexibly.

Responsibilities

• Provide a high standard of customer service as the first point of contact.
• Manage setup and clear-down of meeting rooms.
• Handle customer queries and complaints professionally.
• Support security procedures, including building lock-up duties.

Skills

Communication and customer service skills

Organisational skills

IT literacy (email, Microsoft Office)

Ability to work independently and as part of a team

Positive attitude

Job description

• 20 hours per week
• Monday - Friday (shifts between 0700 - 1800) Must be Flexible
• £12.97 per hour
• Sodexo Rewards

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Job Introduction

We are looking for a friendly, professional, and customer-focused Receptionist to join our team at the HMRC Bristol

In this varied role, you'll be the first point of contact for visitors, ensuring a warm welcome and delivering excellent service. You'll also support the wider Sodexo team by carrying out a mix of reception, and administrative tasks to keep our facilities running smoothly and efficiently.

What you'll do

• Provide a high standard of customer service as the first point of contact for all visitors and colleagues.

• Manage the setup, refresh, and clear-down of meeting rooms throughout the day.

• Serve and replenish food and beverages for meetings and events as required.

• Carry out general receptionist and administrative tasks, including answering calls, processing emails, filing, and organising paperwork.

• Ensure meeting rooms, reception areas, and common spaces are clean, tidy, and well-presented at all times.

• Follow all Health & Safety, COSHH, and food safety procedures, including correct use of equipment and chemicals.

• Report any maintenance issues, hazards, or safety concerns immediately.

• Assist with the lifting and movement of furniture for meetings and events.

• Support other departments such as Main Reception, Mailroom, Cleaning, and Café when needed.

• Ensure personal hygiene and uniform standards are maintained at all times.

• Participate in team meetings and training sessions to continuously improve service delivery.

• Handle customer queries and complaints professionally, escalating when required.

• Support security procedures, including building lock-up duties where applicable.

• Be flexible to cover holidays and sickness within the team.

What you bring

• Experience in a front of house, hospitality, or facilities support role (preferred but not essential).

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

• Good organisational skills and attention to detail.

• Basic IT literacy (email, Microsoft Office).

• A positive, can-do attitude with flexibility to take on varied tasks.

• Commitment to maintaining high Health & Safety and service standards.

What we offer

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement planCycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!