Receptionist (Pain Management) - Part Time 20 hours p/w

The Royal Berkshire; Reading; On-site; GBP 18,000 - 22,000; Part time

Job summary

A healthcare organization in Reading is seeking a part-time Band 2 Receptionist for its Pain Management Clinic. This role requires excellent communication and customer service skills, with responsibilities including booking appointments and greeting patients. The ideal candidate will have GCSE qualifications in English and Maths and a positive, team-oriented attitude. The position offers 20 hours per week and reflects the organization’s commitment to compassionate care.

Qualifications

• Confident and reliable individual who is flexible and adapts well to change.
• Customer-facing experience is desirable.

Responsibilities

• Process and log referrals according to policy.
• Schedule new and follow up appointments efficiently.
• Book patients into the right clinic for appropriate clinician.
• Coordinate appointments at other hospitals as needed.

Skills

Excellent communication skills

Customer service skills

Team player

Education

GCSE or equivalent in English and Mathematics

Tools

Computer literate

Job description

Overview

Band 2 Receptionist (Pain Management Clinic) – part time post for 20 hours per week. The Pain Management Clinic is looking for a part-time Band 2 Receptionist to join our busy Pain Management team.

Reception is the first point of contact within our busy service, therefore, a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant. We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

Responsibilities

• Process and log referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).
• Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used.
• Book patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
• Coordinate appointments and procedures at other hospitals and organisations, where the patient pathway requires input from these.

Qualifications

• GCSE or equivalent qualification in English and Mathematics.
• Computer literate.
• Previous NHS experience is not required, but customer-facing experience is desirable.

Personal Qualities

The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.

About Reading and the Organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. The area offers leisure and shopping facilities and a thriving cultural scene.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent — reflect the type of Trust we aspire to be.

How to Apply / Contact

For further details or informal visits contact:

Name: Scarlett York
Job title: Patient Pathway Manager
Email: [e-mail]
Telephone: [phone]