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Receptionist (Pain Management) - Part Time 20 hours p/w

NHS

Reading

On-site

GBP 20,000 - 25,000

Part time

Today
Be an early applicant

Job summary

A prominent healthcare organization seeks a part-time Receptionist for their Pain Management Clinic in Reading. The role involves booking appointments, greeting patients, and providing effective administrative support. Candidates should have GCSEs in English and Maths or equivalent, along with excellent communication and customer service skills. Previous NHS experience is preferred but not required, making this a great opportunity to join a dynamic team.

Qualifications

  • Good communication and interpersonal skills.
  • Ability to perform complex administrative functions.
  • Experience in a customer service setting desired.

Responsibilities

  • Book appointments and greet patients.
  • Process and log referrals in line with policies.
  • Schedule new and follow-up appointments.

Skills

Excellent communication skills
Interpersonal skills
Customer service skills
Flexibility

Education

GSCE in English and Mathematics or equivalent
Job description
Receptionist (Pain Management) - Part Time 20 hours p/w

Band 2 Receptionist (Pain Management Clinic)

This is a part time post for 20 hours per week.

The Pain Management Clinic is looking for a part-time Band 2 Receptionist to join our busy Pain Management team.

Reception is the first point of contact within our busy service, therefore, a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant.

We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.

Previous NHS experience is not required, but customer-facing experience is desired.

Main duties of the job

The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.

This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

Process and log referrals, including paper and ERS, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs).

Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.

Coordinate appointments and procedures at other hospitals and organisations, where the patient pathway requires input from these.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification
Qualifications
  • GSCE (or equivalent) or above in Maths and English Language
Experience
  • Experience within a customer service setting
  • Experience of note management
  • Previous experience of working with databases and maintaining data quality
  • Experience within an NHS administration environment
  • Experience of working with clients of differing healthcare needs
  • Experience of working to tight deadlines
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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