Receptionist / Outpatients Officer

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 25,000; Part time

Job summary

A health services provider is seeking a part-time Receptionist / Outpatients Officer at Queens Medical Centre. This role involves providing high-level administrative support to the Liaison Psychiatry Team, managing diary appointments, and ensuring efficient patient interactions. Candidates should possess excellent IT skills and experience in customer-facing roles. The position offers a salary of £24,465 per annum and requires a commitment to working as part of a dedicated team in a fast-paced environment.

Qualifications

• Experience of working in a customer-facing role.
• Knowledge of Patient Information Systems.
• Experience of scheduling/diary management.

Responsibilities

• Provide comprehensive admin support to the Liaison Psychiatry Team.
• Support patients attending their appointments.
• Undertake office duties including diary management and message management.

Skills

Excellent IT skills and knowledge of IT systems

Excellent telephone manner

Ability to work as part of a team

SystmOne / RIO

Education

NVQ 2 level in Business & Administration or working towards

Minimum OCR/RSA II typing/word processing or equivalent

ECDL or equivalent

Job description

Receptionist / Outpatients Officer

The closing date is 16 December 2025

We have an exciting opportunity for a Receptionist within Liaison Psychiatry based at Queens Medical Centre, Nottingham. The post holder will provide a high level, efficient, comprehensive, and confidential admin support service to the Liaison Psychiatry Team within Older People Care Unit in Nottinghamshire. The role requires an individual who has a flexible approach to work and the ability to prioritise. This will include maintaining patient related records/databases, making appointments, and meeting and greeting patients.

Main duties of the job

To work within the Outpatients Department at Queens Medical Centre supporting patients attending their appointments. You will be expected to work as part of an administrative team supporting the full MDT.

To undertake office duties including diary management and message management, opening and distributing mail, operation of patient information systems, dealing with telephone calls and enquiries, production of documents, typing and photocopying, collating of documents and electronic filing as well as general administration support services.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee‑led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in‑house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net‑zero commitment.

Job responsibilities

• Efficient reception / customer service expertise.
• Efficient secretarial and admin support.
• Diary management.
• Message management.
• Opening and distributing of mail.
• Dealing with telephone calls and enquires.
• Production of documents.
• Photocopying.
• Collating of documents and electronic filing.

Please note that this post does not meet the pay level required for a Skilled worker visa.

Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Qualifications

• NVQ 2 level in Business & Administration or working towards.
• Minimum OCR/RSA II typing/word processing or equivalent.
• ECDL or equivalent.

Experience

• Scheduling/ Diary Management.
• Experience of working in a customer‑facing role.
• Previous experience of working in an office environment.
• Experience of working within the NHS.
• Knowledge of Patient Information Systems.
• Minute Taking.

Knowledge

• Computer literacy including word, excel, outlook, database.
• Awareness of confidentiality requirements.
• Maintain electronic records/information on computer.

Skills

• Excellent IT skills and knowledge of IT systems.
• Excellent telephone manner.
• Ability to work as part of a team.
• SystmOne / RIO.

Contractual Requirements

• Ability to travel between venues.
• Requirement to complete Mandatory Training.

Values and Behaviours

• All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork.
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity, and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Queens Medical Centre

Psychiatric Outpatients, B Floor, South Block

£24,465 a year per annum (pro rata for part time)

Contract

Permanent

Working pattern

Part‑time

Reference number

186-1410-25-MH

Job locations

Queens Medical Centre

Psychiatric Outpatients, B Floor, South Block