Receptionist - Older Peoples Medicine (OPD)

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK healthcare provider is seeking a Receptionist for Older Peoples Medicine. You will assist with reception and clerical tasks, input patient information, and support a busy outpatient department. The ideal candidate will have excellent communication skills and experience in clerical roles, preferably within the NHS. Join a collaborative team and contribute to delivering high-quality care.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Wagestream - access up to 40% of your pay as you earn

Free 24-hours confidential counselling support

On-site Nursery

Flexible staff bank

Qualifications

• Good communication and interpersonal skills are essential.
• Previous clerical work including data input is required.
• Experience in NHS or customer service organization is a plus.

Responsibilities

• Provide a high-quality reception and support service.
• Input codes onto PAS for RTT, HRG, and local procedures.
• Ensure confidentiality in all matters.

Skills

Good communication and interpersonal skills

Effective role model demonstrating PRIDE values

Commitment to Equality, Diversity and Inclusion

Education

Good general standard of literacy and numeracy

Job description

Receptionist - Older Peoples Medicine (OPD)

**12 Month Fixed term contract/ secondment opportunity**

An enthusiastic, motivated, hard-working person is required to assist with the smooth running of this busy department. The post combines reception, clerical and computer work.

The postholder will be expected to provide an efficient, reliable administrative service to medical/secretarial staff within the Care Group. For full details and competencies required, please see job description.

You will be trained to use the electronic patient system (PAS), along with all relevant administrative skills, and will contribute to and support a very busy, committed, and hard-working team

Main duties of the job

The post holder will provide a high-quality reception and support service within the Outpatients Department, and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust. To provide a support service to the technical staff, a versatile approach is essential and the ability to cope with many different tasks simultaneously is a prerequisite of this post.

To input codes onto PAS for all RTT, HRG and local procedures.

The Receptionist is responsible for ensuring the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real time data entry'. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• Good general standard of literacy and numeracy.

Experience

• Previous clerical work including data input.
• Experience in NHS or customer service organisation.

Skills

• Good communication and interpersonal skills.
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
• Demonstrates understanding and commitment. to Equality, Diversity and Inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.