Receptionist - Older Peoples Medicine (OPD)

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare organization in Norwich is offering a 12-month fixed-term contract for an administrative role. Candidates should have experience in medical reception or administrative roles, with strong communication skills and a commitment to data protection. The role supports the efficient operation of the Outpatients Department and involves managing patient information while adhering to high-quality service standards. The position offers flexible working hours and several employee benefits.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Access up to 40% of your pay as you earn it

Responsibilities

• Assist with the smooth running of the busy department.
• Provide administrative service to medical/secretarial staff.
• Manage patient information on the Patient Administration System.

Skills

Strong communication and interpersonal skills

Ability to manage multiple tasks

Commitment to confidentiality and data protection

Education

Experience in reception, clerical or administrative roles

Knowledge of PAS or similar patient administration systems

Job description

Position Summary

A vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. 12‑month Fixed‑term contract/secondment opportunity.

Key Responsibilities

• Assist with the smooth running of the busy department, combining reception, clerical and computer work.
• Provide an efficient, reliable administrative service to medical/secretarial staff within the Care Group.
• Accept and manage patient information, ensuring correct and timely input onto the Patient Administration System (PAS), observing real‑time data entry rules.
• Support a high‑quality reception and support service within the Outpatients Department, communicating well with patients, relatives, the public and multi‑professional staff.
• Use the electronic patient system (PAS) and other relevant administrative skills, and contribute to a very busy, committed and hard‑working team.
• Support the delivery of a safe and compassionate healthcare service, acting as a role model and demonstrating NNUH’s ‘PRIDE’ values.

Essential Qualifications

Experience in reception, clerical or administrative roles within a healthcare setting; knowledge of PAS or similar patient administration systems is desirable.

Desirable Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously and adapt to changing priorities.
• Commitment to confidentiality and data protection.

Benefits & Rewards

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi‑faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Additional Information

This advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa and the Trust would not be able to issue a Certificate of Sponsorship.

Applicants are encouraged to apply as soon as possible as the post may close before the displayed closing date.

This advert closes on Thursday 6 Nov 2025.