Receptionist - Nottingham Division

Modality Partnership; Nottingham; On-site; GBP 24,000; Full time

Job summary

A healthcare organization in Nottingham seeks a Patient Services Assistant to ensure smooth operations within the practice. The role involves supporting patients and doctors, managing appointments, and performing various administrative tasks. Candidates should possess strong communication, problem-solving skills, and be adaptable with IT systems. Salary is £12.24 per hour with additional employee benefits.

Benefits

Enrolment to NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Wellbeing support and initiative

Qualifications

• Candidates must possess excellent customer service skills and be able to handle enquiries effectively.
• Ideal candidates should have a professional approach to work and demonstrate flexibility in working hours.
• Experience in a reception role or within NHS/General Practice is advantageous.

Responsibilities

• Support patients and doctors by managing enquiries and appointments.
• Perform various administrative duties in a patient-facing environment.
• Ensure smooth operations by collaborating effectively with team members.

Skills

Excellent listening, communication and interpersonal skills

Problem-analysis and problem-solving

Administrative and organisational skills

Ability to follow policies, practices and protocols

Stress tolerance

Computer-literate and adaptable in using different software

Tools

MS Word

Outlook

Excel

Job description

Modality Partnership Nottingham Division has fulltime or part time vacancies, for a Patient Services Assistant (Receptionist) at WellspringSurgery. The postholder will provide support to the patients, doctors, practice manager, and all other members of the extended Primary Care Team, by ensuring smooth running of the Practice on a day-to-day basis as an integral part of the patient services team. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence. Salary for this role is £12.24 per hour, £23,933.55 per annum WTE.

This job is suitable for individuals who are problem-solvers, enjoy interacting with patients and service-users, have a passion for providing high-quality customer service and ensuring patients have a positive experience.

As an employee with us you can benefit from:

• Enrolment to the NHS pension scheme
• Annual leave minimum 27 days, plus 8 days bank holiday pro rata
• Employee discounts and benefits scheme
• Employee assistance programme (EAP)
• Education and career pathways
• Enhanced Family friendly policies
• Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, patient facing and back-office administration role; we are seeking individuals to join our team who are caring, compassionate and confident, who demonstrate effective communication, excellent customer service skills, IT skills, and the ability to support patients with general enquiries and signpost them to the most appropriate team member or service. The postholder will be a key member of the practice team, responsible for completing a variety of tasks including dealing with patient requests i.e. appointment booking, general enquiries in person and over the telephone, as well as performing a number of administrative duties.

The role is not a regular 9am-5pm job and is not a pure reception role; the job requires innovation, flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

About us

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most reception roles focus on patient or customer facing responsibilities. This is a role that will also equip you with a portfolio of administration skills associated with the reception back-office function within Primary Care, to make sustainable changes.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for helping and interacting with patients to provide and process information in response to enquiries. You will also be able to enhance your computer skills by using MS Word, Outlook, Excel and other relevant software packages.

If you feel this is the ideal career and looking for a daily challenge, we welcome an application for you to join our growing team of like-minded people.

The Modality Partnership reserves the right to close this vacancy at anytime during the advertising period.

Pre-employment

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Skills

• Excellent listening, communication and interpersonal skills.
• Problem-analysis and problem-solving.
• Administrative and organisational skills.
• Ability to follow policies, practices and protocols.
• Stress tolerance.
• Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
• Computer-literate and adaptable in using different software.

Personal Qualities

• Professional approach to work.
• Good telephone manner.
• Strong team player.
• Smart appearance.
• Exercises tact and discretion at all times.
• Demonstrates initiative to handle any unforeseen events during a shift.
• Demonstrates flexibility towards new working practices and towards working hours.

Knowledge

• Customer service principles and practices Basic medical terminology.
• Reception protocols.
• Basic telephone call management, including taking and transferring calls. NHS systems.
• MS Word, Outlook, Excel and other relevant software packages.
• Knowledge of / experience from within NHS/General Practice.
• Previous call-handling experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.