Receptionist - Modality Medical Spa

NHS; Tandridge; On-site; GBP 23,000 - 27,000; Part time

Job summary

A healthcare services provider in Tandridge is seeking a friendly and professional Receptionist to join their team at the Caterham clinic. This role involves managing patient interactions, appointment scheduling, and providing administrative support in a vibrant healthcare environment. Candidates should have at least 2 years of customer service experience, ideally within healthcare, and possess strong communication skills. This zero hours contract offers a salary range of £23,874.88 to £26,397.29 per annum WTE, with various benefits including NHS pension scheme and flexible working.

Benefits

NHS pension scheme

Annual leave minimum 27 days

Employee discounts

Education and career pathways

Enhanced family-friendly policies

Flexible working

Qualifications

• Minimum of 2 years experience in a customer-services role.
• Familiarity with basic medical terminology.
• Experience in NHS/private healthcare preferred.

Responsibilities

• Greeting patients and visitors.
• Managing appointment bookings and schedules.
• Handling telephone and email enquiries.

Skills

Customer service skills

Excellent listening

Communication and interpersonal skills

Problem-solving

Calm under pressure

MS Word

Outlook

Excel

Reception protocols

Telephone call management

Administrative skills

Job description

Job Summary

Modality LLP is a large‑scale provider of healthcare services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care. Modality LLP seeks a friendly and professional Receptionist to join our growing private healthcare team at our Caterham clinic.

Role Overview

The role is initially a zero hours contract, providing ad hoc receptionist support. You will be the first point of contact for our patients, welcoming them warmly, managing appointments and supporting the smooth day‑to‑day running of the clinic. Salary for this role is £23,874.88 – £26,397.29 per annum WTE.

Key Responsibilities

• Greeting patients and visitors with warmth and professionalism.
• Maintaining the clinic environment.
• Managing appointment bookings and clinician schedules.
• Handling telephone and email enquiries promptly and courteously.
• Supporting with back‑office administrative tasks.
• Maintaining confidentiality and compliance with GDPR and CQC standards.

Benefits & Perks

• Enrolment to the NHS pension scheme.
• Annual leave minimum 27 days, plus 8 days bank holiday pro rata.
• Employee discounts and benefits scheme.
• Employee assistance programme (EAP).
• Education and career pathways.
• Enhanced family‑friendly policies.
• Flexible working.
• Wellbeing support and initiative.

Qualifications

• Minimum of 2 years experience in a customer‑services role, including experience within NHS/private healthcare.
• Customer service principles and practices.
• Basic medical terminology.
• Reception protocols.
• Basic telephone call management, including taking and transferring calls.
• MS Word, Outlook, Excel and other relevant software packages.
• Previous call‑handling experience.
• Strong customer service skills.
• Calm under pressure.
• Excellent listening, communication and interpersonal skills.
• Problem‑analysis and problem‑solving.
• Administrative and organisational skills.
• Ability to follow policies, practices and protocols.
• Stress tolerance.
• Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
• Computer‑literate and adaptable in using different software.
• Confident and welcoming demeanour.
• Professional approach to work.
• Good telephone manner.
• Strong team player.
• Smart appearance.
• Exercises tact and discretion at all times.
• Demonstrates initiative to handle any unforeseen events during a shift.
• Demonstrates flexibility towards new working practices and towards working hours.

Values & Culture

Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all applicants in line with the Equality Act 2010. We are dedicated to developing our people through education and career pathways and who align to our organisational values of CARE (Commitment, Accountability, Respect and Excellence).

Application Notes

Modality LLP reserves the right to close this vacancy at any time during the advertising period.