Receptionist - Manchester

Edwardian Hotels; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality organization in Manchester is looking for a Receptionist to manage guest journeys and deliver exceptional service during check-in and check-outs. The role requires prior hotel reception experience, an impeccable command of the English language, and a strong emphasis on customer service. Offered benefits include competitive salary, holiday leave, and professional development opportunities within the company.

Benefits

Competitive salary

28 days holiday per annum

Complimentary meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Discount platform access

Company pension scheme

Regular social events

Online learning platform access

Promotion opportunities

Qualifications

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Responsibilities

• Handle all aspects of the guest journey during check in and check outs.
• Handle cash payments and a float following company standards.
• Respond to all guest communications professionally.
• Assist with daily admin tasks within the department.
• Anticipate guest needs and ensure fulfillment of requirements.
• Promote hotel amenities and arrange services as required.

Skills

Attention to detail

Customer service skills

Excellent command of the English language

Tools

Opera

Office 365

Sales Force

Review Pro

Job description

Receptionist - Manchester

Join the UK's most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it's the people who create unforgettable memories for our guests.

We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience.

Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven.

Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment.

We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work.

Our commitment to the wellbeing and development of our people is at the fore front of our culture.

Overview

• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, room and assisting with general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests.
• You will well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to 500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

Documented evidence of eligibility will be required from candidates as part of the recruitment process.