Receptionist Macmillan Brook Unit

Lewisham and Greenwich NHS Trust; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Lewisham and Greenwich NHS Trust is seeking a proactive Receptionist to join the Oncology and Haematology unit. You will be the first point of contact for patients, relatives and visitors, handling check-ins/out, appointments and general inquiries with discretion and empathy.

The role requires NHS experience, GCSE/NQV qualifications, and proficiency in PAS and Microsoft Office. You will support a busy administrative team, maintain confidentiality, and may cover Suite 8 in rotation.

Qualifications

• Recent NHS reception experience (minimum six months).
• Face-to-face reception experience essential.
• GCSE level education required; NQV Level 2 or equivalent.
• Numerate and articulate with excellent communication.
• Knowledge of PAS and Microsoft Office (Word/Outlook/Excel).

Responsibilities

• Provide welcoming, supportive reception for patients, relatives and visitors.
• Be first point of contact, handle queries professionally.
• Manage booking and clinic check-in/out processes.
• Maintain patient confidentiality and data protection.
• Support staff with administration and IT tasks; update records.
• Cover reception at Lewisham Suite 8 when needed.

Skills

Face to face reception

NHS experience

Communication skills

PAS knowledge

Microsoft Word

Microsoft Outlook

Organisational skills

Data confidentiality

Education

GCSE level

NQV Level 2 or equivalent

Tools

Microsoft Excel

Job description

Step into a place where exceptional care, patients, culture, and careers come together.

Explore our current vacancies and take your first step toward making a real difference.

Watch our video to learn what it’s like to work at LGT.

Join us. Make a difference. Be part of Team LGT.

Lewisham and Greenwich NHS Trust 2.84K subscribers

Main area Cancer Services for Haematology and Oncology Grade Band 2 Contract Permanent: The post holder may be required to work across the Trust sites in accordance with service needs and organisational requirements. Hours Full time - 37.5 hours per week (Weekly work pattern:- Monday, Tuesday & Friday 0900-1700 Wednesday & Thursday 0930-1730) Job ref 197-AO8580

Site Queen Elizabeth Hospital, Macmillan Brook Unit, Town Woolwich Salary £25,272 per annum plus HCAS (pro rata if part-time) Salary period Yearly Closing 23/08/2026 23:59

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

We are looking for an enthusiastic, conscientious Receptionist to join our busy Oncology and Haematology Department. In this role, you will work closely with our administrative team and healthcare professionals to deliver a high-quality, patient-focused service to patients and their careers. The post holder will be accountable to the Administrative Manager. Uphold patient confidentiality and manage distressed or anxious patients with sensitivity and professionalism, adhering strictly to departmental protocols. Candidates will need to demonstrate excellent customer care and communication skills. Be friendly, approachable, and flexible in their approach to work. The successful candidate will have good keyboard skills, experience of working with the public, and previous administrative experience. In return, we offer on‑job training and an excellent foundation for developing a career within the NHS. The post holder plays a key role in supporting the outpatients service, working closely with clinicians, Clinical Nurse Specialists (CNSs) and chemotherapy nurses to ensure the safe and effective delivery of care for cancer patients.

Main duties of the job

To provide a welcoming, supportive and caring environment for patients, relatives and visitors at all times.

This position is essential to the smooth and efficient operation of the department, serving as the first point of face‑to‑face contact for healthcare stakeholders.

They will provide a comprehensive outpatients reception service to all patients and careers attending the Unit.

Promote the professionalism of the Trust and maintain the privacy and dignity of the patients at all times.

To be responsible for actioning the check‑in/out system for all patients attending the unit, monitoring and maintaining the patient check‑in Kiosk. To ensure the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed for each clinic within the LGHT guidelines.

The post holder is responsible for scheduling patients’ new, follow‑ups and pre‑chemotherapy clinic appointments in a timely and efficient manner, helping to maintain seamless patient pathways and quality of care.

Cross site working is a standard operational requirement within the Lewisham and Greenwich NHS Trust to cover service needs, staff shortages across locations. To be aware you may be asked to give cross site cover to support our generic team at Suite 8, Lewisham University Hospital if the need arises.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Detailed job description and main responsibilities

To ensure that all patients have checked‑in on the Self‑Check‑in Kiosk and this is reflected on Enlighten, the kiosk management system.

Support the smooth flow of patients throughout the Unit by co‑ordinating with clinical staff and administrative staff.

Update Icare with any new information/ changes to patients’ demographics.

Monitor and maintain the Self‑Check‑in Kiosk by applying to Icare any new information from the Kiosk, data that is received regularly by email.

As the first point of face‑to‑face contact, ensure that all queries are dealt with in a professional and sensitive manner and when necessary, work closely with the Administrative teams to resolve or refer onto the appropriate Service, ie MAGS Macmillan Advisory Team.

To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.

In the absence of the HCA ensure all patients have height/weight taken prior to their clinic appointment and document on Icare.

Maintain daily the Outpatients Clinic Information Board.

Ensure all follow up appointments are made as instructed by clinicians on the E‑outcome forms and that these instructions are followed with care.

Email the relevant clinicians through the generic email box with any queries on outcomes relating unavailable slots and inform the Admin Manager of any capacity issues relating to booking appointments.

Email the relevant clinicians through the generic email box of any e‑outcomes that are outstanding and for those clinicians that do not respond within a good time frame, elevate to the Administrative Manager.

For patients requiring blood forms, that these are printed and either handed to the patient or sent by post with patients’ appointment letters.

All clinic to be cashed‑up by the end‑of day for any outstanding clinics that these are completed within 48 hours in line with LGHT guidelines.

Answering telephone queries or re‑directing as appropriate in a sensitive and professional manner.

To organise support services for patients as required, booking interpreters, porters and liaising with the transport desk.

Request all necessary maintenance work after consultation with the Administration Manager.

To give reception cover for annual leave or sickness to Lewisham Suite 8 Clinic Co‑ordinator, as and when needed, on a team rotational basis.

To assist clinicians and healthcare professionals with any IT issues relating to clinic procedures, inform Management of any urgent issues that they are unable to resolve in good time.

The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dedicated deadlines.

To participate in the PDR process to ensure personal skills are enhanced.

Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.

Ensure that the required mandatory training is up‑to‑date in line with the Trust guidelines and Policy.

Person specification

Experience

• Recent NHS experience (minimum six months)
• Face to face reception experience

Qualifications and Training

• Education to GCSE Level
• NQV Level 2 or equivalent, or previous experience of working within NHS Service

Knowledge and Skills

• Numerate and articulate
• Excellent written and verbal communication skills.
• Able to communicate accurately and effectively and deal with the public in person or on the phone.
• Knowledge of Patient Admin System (PAS)
• Excellent organisational skills
• Able to follow instructions and complete assigned tasks
• Ability to demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations
• Competent in using software packages including Microsoft word, Outlook and Excel

Personal Qualities and Skills

• Able to remain calm and composed under pressure
• Demonstrate empathy and treat others with dignity and respect
• Enjoys working as part of a team to achieve shared goals

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+.

Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.

Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.