Receptionist, Hotel Du Vin

Hotel Du Vin; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel brand in York is seeking a friendly, passionate Receptionist to join their team. You will be the face of the hotel, ensuring guests have an unforgettable experience. This full-time role involves managing guest queries and maintaining high service standards. The ideal candidate should possess natural hospitality charm and a love for service, with opportunities for growth into supervisory positions. Join us to create memorable moments for our guests while enjoying numerous perks and progression opportunities.

Benefits

Apprenticeship opportunities

Progression within the company

Various perks and benefits

Qualifications

• Must have excellent customer service skills.
• Ability to handle guest queries with a positive attitude.
• Willingness to learn and grow in a hotel environment.

Responsibilities

• Welcome guests and ensure they have a great experience.
• Manage guest queries and provide information.
• Support and contribute to team goals and standards.

Skills

Natural hospitality charm

Passion for service

High standards

People skills

Job description

Receptionist, Hotel Du Vin York

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Location: York

Salary: 40 Hours per week – full time contract.