Receptionist, Hotel Du Vin

Malmaison Hotels; Harrogate; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Staff room rates

Friends and family rate

Dining discount

Apprenticeship programmes

Cycle to work

Healthcare plans

Referral scheme

Uniform provided

Wellness campaigns

Early access to wages (Stream Pay)

Job summary

Hotel Du Vin in Harrogate is seeking a friendly receptionist to be the face of the hotel, delivering exceptional hospitality and service to every guest. You will set the tone of each visit, handle guest queries, and contribute to a memorable stay with a passion for service.

The role offers opportunities for internal development, a supportive team, and the chance to join an expanding brand with attractive staff perks.

Responsibilities

• Greet guests and assist with check-in/check-out, delivering a warm, personalised welcome.
• Handle guest queries and requests with a proactive and friendly service mindset.

Job description

Receptionist, Hotel Du Vin Salary - Hours per week Type of contract Location

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes. As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of? At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin - we actively encourage internal development and progression, Onwards and Upwards. We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Harrogate is a Victorian spa town in North Yorkshire, east of the Yorkshire Dales National Park. Its heritage as a fashionable spa resort continues in the Montpellier Quarter with the Royal Pump Room Museum, documenting the importance of local mineral springs. Twice voted 'Happiest place to live in the UK', Harrogate's charming, laid-back nature is a true reflection of Yorkshire hospitality. The hotel is housed within a row of magnificent Georgian-style houses, located across from Montpellier Gardens.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500, just for getting your friends jobs! (Terms & Conditions apply)
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it's earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace