Receptionist, Hotel Du Vin

Malmaison Belfast; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A premier hotel chain in Cheltenham is seeking a friendly and passionate Receptionist for their Hotel du Vin location. You will be the first and last point of contact for guests, ensuring exceptional service and memorable experiences. The ideal candidate will have strong communication skills and a commitment to high standards. This position offers a chance for internal development and progression, along with perks and benefits associated with the hospitality industry.

Benefits

Internal development opportunities

Apprenticeship scheme available

Perks associated with hospitality

Qualifications

• Must have a natural hospitality charm and a passion for service.
• Commitment to high standards and guest satisfaction is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Be the face of Hotel du Vin for guests and set a welcoming, high-standard tone.
• Handle queries of all shapes and sizes and strive to deliver exceptional guest experiences.
• Ensure that every guest interaction contributes to a memorable visit and that expectations are exceeded.

Skills

Natural hospitality charm

Passion for service

Strong communication skills

Interpersonal skills

Job description

Overview

Receptionist, Hotel Du Vin

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Responsibilities

• Be the face of Hotel du Vin for guests and set a welcoming, high-standard tone.
• Handle queries of all shapes and sizes and strive to deliver exceptional guest experiences.
• Ensure that every guest interaction contributes to a memorable visit and that expectations are exceeded.

Qualifications / Skills

• Natural hospitality charm and a passion for service.
• Commitment to high standards and guest satisfaction.
• Strong communication and interpersonal skills.

Benefits

You will be the face of our hotel and enjoy loads of perks and benefits associated with working at Hotel du Vin.