Receptionist - Hotel

Sterling Cross Ltd; United Kingdom; On-site; GBP 29,000; Full time

Job summary

A well-established hotel in Oban is seeking a friendly and professional Receptionist. This role involves managing guest check-ins, providing exceptional customer service, and maintaining high operational standards. Candidates should have at least one year of experience in reception or customer-facing roles and a passion for hospitality. The package includes a competitive annual salary of £29,000 and optional staff accommodation at £240 per month, covering bills, breakfast, and dinner.

Benefits

Annual salary of £29,000

Optional staff accommodation

Training and development opportunities

Supportive working culture

Qualifications

• At least one year of experience in a hotel reception or customer‑facing role.
• Comfortable using computer and telephone systems.
• Takes pride in maintaining high standards.

Responsibilities

• Manage guest check-ins and check-outs professionally and efficiently.
• Provide friendly, accurate information about the hotel and local area.
• Maximise sales through effective upselling and promotions.

Skills

Customer service excellence

Multitasking

Organizational skills

Decision-making

Communication

Job description

Are you passionate about hospitality and creating memorable guest experiences? A welcoming, well-established hotel in the beautiful coastal town of Oban is seeking a friendly and professional Receptionist to join the front-of-house team. This is an excellent opportunity for someone who thrives in a guest-facing role and enjoys being part of a supportive and motivated team.

Why Join Us?

We believe the best hospitality comes from a happy, engaged team. You’ll be joining a workplace that values development, individuality and long-term growth. We celebrate diversity, encourage creativity, and provide opportunities to build a rewarding career within a supportive environment.

Staff accommodation

Can be provided for the right candidate at an exceptionally competitive rate—£240 per month, including bills, breakfast and dinner.

The Role

As a Receptionist, you’ll be the first point of contact for guests, ensuring a smooth and welcoming arrival and departure experience. You will play a key role in maximising room revenue, providing excellent service, and maintaining high operational standards.

Key Responsibilities

• Manage guest check‑ins and check‑outs professionally and efficiently
• Be fully aware of the day’s business: arrivals, departures, and special requests
• Provide friendly, accurate information about the hotel and local area
• Handle cash, charges, and till procedures in line with company policies
• Answer enquiries promptly via phone, email, and in person
• Resolve guest issues or escalate where necessary to ensure guest satisfaction
• Attend daily team meetings to stay informed and aligned
• Maximise sales through effective upselling and promotions
• Maintain a welcoming, organised and professional front desk environment

About You

We’re looking for someone who:

• Has at least one year of experience in a hotel reception or customer‑facing role
• Delivers excellent customer service and communicates confidently
• Can multitask, stay organised and make decisions in a fast‑paced environment
• Is comfortable using computer and telephone systems
• Takes pride in maintaining high standards and enjoys working as part of a team

What We Offer

• £29,000 annual salary
• Optional staff accommodation at just £240 per month (bills, breakfast & dinner included)
• Training, development and genuine career progression opportunities
• A supportive, inclusive and friendly working culture
• The chance to live and work in one of Scotland’s most beautiful coastal locations

Ready to take the next step in your hospitality career?

Apply today and join a team that values passion, positivity and personal growth.